Gina A.
Buyer beware.
Asked for a quote from them in an attempt to save some money. The agent provided a quote that I found acceptable. I told her ok and provided her with my mortgage company info. When the insurance company provided me their paperwork, the premium was well over what the agent quoted. I instructed her to cancel it immediately and confirm. I proceeded to find coverage elsewhere and I never heard from the top line agent again. In checking on my mortgage, I discovered the insurance policy through top line was never canceled and I had two policies in place. I called top line immediately. A competent customer service representative was able to help me cancel the policy, however, when I received my check it was prorated. I was charged for coverage that I never should've had in place based on my immediate cancelation the very same day it was bound. This agency cost me money. Never had an experience with an insurance agency as negative as this one. They owe money but won't acknowledge their error. .
Response from TopLine InsuranceJun 30, 2023
Hello, Gina! We are very sorry that your experience with TopLine Insurance was less than satisfactory. We are looking into this unfortunate situation and possible solutions. Thank you, TopLine Insurance