TopLine InsuranceReviews of toplineinsurance.com

I was unhappy that the underwriters came back with requests to fix things almost three months after the 4 pt physical inspection. They need to improve their turn around times.

I like the pricing. Is affordable and was easy to switch from old company. I disliked that the underwriting section took 3 months to notify us that our hot water heater needed replacing, instead of earlier when the policy had been paid.

Trying to contact them for 2 weeks. Filled out a the web form twice and no response. No phone call or email response!

I just call to verify info showing in declaration letter, after several calls to find out about a reund check status ( it took too long ) DATE OF EXPERIENCE IS A JOKE since Aug / Sept / Oct / Nov / Dec

The Insurance company directed me to go through Top Line Insurance in order to get the quote. The first representative that took my quote caused the process to be very difficult. She required me to give her a lot of information and it took me a few days to gather my previous policy documents with my old insurance co. I provided her with all the documents that she requested and then she advised me that she had Covid. I was given the final Insurance application form in which I advised her that some of the information was not correct on the form i.e the application was prefilled out as me not being a veteran. When I advised her that I was a veteran she stated that it did not matter and would not make a difference. I insisted that it should matter because why would that question be on the questionnaire. She would not change it. I signed the documents and all signed to authorize her to contact my old Insurance co. and give them my non-renewal. I signed the Insurance policy and was given an amount of my insurance for the year. Two weeks later I received a text message from her asking for my old Insurance declaration. I looked through my sent emails and was able to see the date and time that those documents were emailed to her. I let her know that she did receive the documents and I had the date and time of the email. She then responded that she had received the documents. Soon after that I received a cancellation notice from Peoples Trust because they stated that I did not provide the requested documents. When I contacted Topline it was discovered that Topline Insurance failed to forward the required documents to Peoples Trust. Once Peoples Trust received the documents they determined that my policy quote should have been lower and I also received a discount for being retired military. Now a few months later after I have started my new policy with Peoples Trust I received a notice from my old Insurance company and it appears that they were never contacted regarding my non-renewal with them. I am not sure if the representative that assisted me is new to the job, but there needs to be better oversight and review of the representatives insurance files to ensure that the customer's insurance needs are being met. The whole process really stressed me out. In the end the representatives that put my application back into the process did an excellent job in repairing the mistakes that were previously made.

Too expensive!!!

Not bad. Took longer than I expected, considering I was already a customer.

Staff need to follow up and be more responsive.