ToolsidReviews of toolsid.com

Had my first experience with Toolsid. I am not happy with the level of customer service. I am not used needing to return an item and being judge so badly that I am asked to prove why the item does not work for me. I order a cordless heat gun on 8/23/21. It arrived as expected. The heat gun was to be used for a very simpy task. It was to melt hard glue. With the promise of a 600 degree max temperature, I assumed this would be easy. The performance tool cordless heat gun, with a lifetime warranty failed miserably. When attempting to return the 7 day old gun, I was told I would need to send a video showing that the gun does not meet my satisfaction. Why would i jump through those hoops? I am not happy with it, just kindly refund me. Terrible company....Never again.

This is what I needed to update my equipment service was great and delivery was quick

the web page very extensive and easy to find your tool with several options very safe and fast shipping very reliable

My order could not be processed according to their website, so I ordered thru another supplier. 10 minutes later I was emailed that the order was processed. I called to cancel and was told it would be 5-9 days. The next day I received a notice that the order was already shipped, and I could file for a refund with a re-stocking fee and I would need to pay return shipping. I could not stop the order and the part came and was only 3 pieces, not the full 12 pc kit that was pictured on their site. I called again, and was told they would need 5-9 days to review the order and they did not know how many pieces were in the kit. There are many better companies to buy from is all I can say!!

Item I ordered came in as described and on time.

Read the reviews, don't be fooled by the appearance of the website. Received a defective item, the process to return is a running joke. 1) Submitted a ticket, with the photos 2) Called to follow up, customer assistant used the standard trick "your voice is breaking up" and placed me on hold for 5 minutes 3) Second customer assistan asked for the photos again (see #1, already submitted) and promised to send a return label after that 4) After sending the photos again they said that it's a warranty claim and must be approved by the manufacturer. Stay away from these jokers.

Ordered 4 Performance Tool Mini-Grease Guns W54291 from ToolsID.com. Initially it showed $0 shipping cost, but when I went to check out it was now $14.99 for the 4 grease guns. That's still a reasonable cost for shipping the 4 grease guns which were claimed to be "in stock", so I completed the order. Four grease guns at $9.07 each plus tax and shipping, $51.27 out the door. I soon get an email from Olivia Zack in their Customer Service that says the manufacturer just informed them that the shipping for my order would be more expensive. To process the order they need to charge an additional $58.61! If I want it contact them immediately otherwise they will cancel my order and issue a refund. I canceled the order. Hope they indeed refund my $51.27 as promised. I also left a review on their web site. We'll see if they approve my review and post it on their site. Bottom line, they lied about having it in stock and merely drop-ship from the manufacture. Also their shipping price is a bait and switch. Fortunately they emailed me about the increased cost before just charging it without my approval.

Rip off and a scam. Buyers beware they are selling disposable gloves and the qty is 75 percent smaller than advertised. You are not getting 100 each but 40. Thats false advertisement.