ToolsidReviews of toolsid.com

I ordered a spot welder. It was suppose to ship maybe a week after the order was placed, which was fine. 3+ weeks go by and nothing. I call ToolsID.com, they were very nice. They couldn't provide a definitive ship date so I had to cancel the order because I needed the tool right away- so I ordered it from Amazon and received it next day. About two or three days later, the ToolsID order was delivered! I called and they will let me return it but I have to pay shipping both ways. None of this would have happened if they had correct ordering/shipping information in the first place, but now this is my fault I guess since they are making me pay for shipping both ways. Bad customer service, this is why Amazon is going to wipe out companies like this. Amazon, you can like them or not, have a keen focus on their customer service and will always do the right thing.

Wouldn't honor price match. Also said item was in stock, but it shipped 4 weeks later. I wouldn't buy from again.

I'm thinking ToolsID is a scam. I passed up a more expensive pump from another company because the ToolsID folks said they could get it to me in about a week. I was on a tight timeline for the project but a week was great at the better price point. I wish I had gone with the reputable company. It is now almost three weeks out. I still don't even have a tracking number! I have contacted them many times. Still no good answers. Customer service offers me a $25 card to spend at their site. That's far from good enough for my missed deadline and all the trouble communicating with them. I am going to try to get a refund. Will update this site about that process.

Toolsid is Untrustworthy. On 9/18/2020 I cancelled the 2 week old order for the socket rails they said were in stock but were not. I have not recieved a refund. PayPal will bot help so I called my credit card company. I will probably never see my money again. Complete scam company. This is the email I recieved from them. Thank You! Your request has been processed. CONFIRMATION NUMBER: 52359254 Please allow 1-2 business days to review this request. Once approved, a confirmation will be sent to your email.

Placed my order on the weekend, and got a shipped notice the next day. Items were correct, and arrived quickly. Great service.

Order has been delayed by 2 months. I’m getting one answer from the manufacturer, and one answer from ToolsID. Customer service is a joke. Managers are not available upon request, and when they call you back they yell at the you (the customer).

If I could give 0 stars I would. Horrible company! ordered a $3,000+ order on 7/27 and paid for order. Waited a week for tools to arrive, nothing arrived and no updates. Called 8/3 and was told billing was under review because of discount, but they were working on it. Called next day, I was told the products would be shipping out in a couple days because they got the billing straightened out. Now 8/11 called again and nobody knows what is going on. Horrible. You can't talk to management because customer service wont let you. They say that management will call but they never do.

Don't waste your time, your setting yourself up for lots of phone calls and emails where you probably won't even get your item and good luck with a refund.