ToolsidReviews of toolsid.com

Just a word of warning, do not order from this company, product arrived in uk with an additional customs charge to be payed by the customer before you receive the item, they refuse to reply to emails, terrible customer service, by far the worst experience I have ever encountered when making a purchase, don’t get caught out by the initial price because there will be additional costs with no way of getting a refund

The range of goods is quite extensive and you can certainly use some of the offers, but.. Inquiries go unanswered. The information on the articles is level and incomplete. Instead, people keep pointing out how easy it is to order there. The translations in the descriptions make your hair stand on end. It is better to procure the desired items from more reputable suppliers, look for other tools or even do without them. All in all a dubious shop.

Great product great price!

Ordered a snow shovel on 1/26 and received an email on est time of shipping which was 1/31,So I requested a cancellation within 12hrs of payment,Received an email on the cancellation,The next email was on 1/31 with a tracking number that has no movement for 10 days,Just a label created.No refund for 2 weeks and the customer service keeps saying they need to contact the manufacture to see if the item was shipped.They stole over 100 dollars form a customer.

Iba a ordenar una compra por valor de 800€ pero dadas las terribles (y cuantiosas) opiniones, creo que me lo pensare mejor. Buscare otra empresa. Gracias a todos los que contais vuestras experiencias, realmente son de ayuda.

I recently (31/12/21) order from toolsidee the goods failed to arrive. When I contacted DPD (UK) the carrier they informed me that the item had failed to clear customs in Holland and had been returned to sender i.e. Toolsidee All efforts at communicate meet with a total lack of reply, the organisation is beyond useless actually feeling invisible. Reading through lots of other reviews I repeatedly see lots bad ratings and the word scam being used regularly, I would actually use the word theft. From the reviews it would appear that about a two thirds of customers get what they want and are very happy. However for the remaining third something goes wrong and nothing you can do will get you any kind of satisfaction or recompense. SO POTENTIAL CUSTOMERS BEWARE IT'S A LOTTERY. YOU ACTUALLY HAVE 1 IN 3 CHANCE THAT YOU ARE NOT MAKING A PURCHASE BUT IN FACT A DONATION TO A DUTCH ORGANISATION Mark UK

Great service and pricing. I will order again...

I placed an order for nitrile gloves and the website stated that if I complete my order it will be shipped in the next 24 hours and have a delivery date of September 17-23, after I placed my order a covid message appeared and stated that my order will be delayed 3-5 days more, what a scam, then I called the customer service and the street walker that I spoke to offered me a $25 gift card like I can wear that crap on my hand and get protected from chemicals then she proceeded to talk about herself that she's been working there for 10 years instead of resolving the issue at hand (Ruth). Never going to order from them again. Ruth you can shove it up your rear end! Mila Parnell, a very professional problem solver and the voice of the client department at ToolID has fixed the issue of when will I receive my items. She had it shipped and I received it the very next day and as promised I will update my review to be fair. I added two stars from my previous rating of the company and the level of customer service provided by Ruth, all because Mila Parnell has saved the day. Thanks again Mila Parnell, keep up the good work and make the company shine.