ToolsidReviews of toolsid.com

The shipping was fast and the product is what I was expecting

Very good customer service. Quick shipping with options. Telephone support, Alberto was very helpful.

Delivery took almost 2 weeks. The product did not work at all. Trying to return it is nearly impossible. They just fob you off with their return policy protocol etc. If you do follow their protocol, nothing happens. Thankfully PayPal will refund me in full. I WOULD ADVISE PEOPLE BEWARE OF THIS COMPANY.

I got what I ordered in lighting speed. Thanks for the prompt service.

Ordered a hole saw back in April 2022. Was delivered around the 30th. Luckily I ended up not needing it which was great cause it was almost $200. Attempted to return it. Site said I needed to contact them to start a refund and get shipping information. Did this multiple times before receiving it. Paid to ship it back and tracked it was delivered. No refund was issued. Called multiple times again giving the tracking number confirming it was delivered. Kept telling me to wait a few business days and I would get a confirmation and refund, nothing. Last called today now July 5. They stated they talked to the manufacturer and it was delivered to another warehouse and they would need to confirm they received it before issuing a refund, and again told me to wait a few business days. It has been over two months since I started this return. Not hopeful in ever getting a refund. Buyer beware. Finally got a refund after multiple phone calls over two months.

I ordered a Profi belt sander via toolsidee.uk for 141 pounds only to discover to recive the order via DPD I had to pay an extra 34 pound inport duty. There was no indication that extra duty would have to be paid on the transaction.

Tools arrived very quickly, good value will definitely consider for future purchases

I am a purchasing agent. Contacted them for samples of two products that they carry and was wanting to purchase in lots of 100pc They only have 10pc of each in stock. Concerned whether or not we could get more, I contacted them. I was then assured that we could order more. He was going to get back to me in a few days with the date they would have them in stock again. So, I placed an order for everything that they had in stock that day. 20 pieces total. 10 of each style. They charged, and seven days later, no product! Today I get an email saying that the 20 items we ordered were not in stock, and would I like to continue to wait for them to come back into stock sometime June. In my era, it was called "Bait & Switch" which is.. show you an item, and then send you out the door with a lessor model, brand new in the box! What should we name this new trick?