TonneauCovered.comReviews of tonneaucovered.com

I've read some reviews about packages being late, getting lost, not being in stock, and I just gotta say the while team that has been helping me (Amy,JC,Peter,Etc) have been outstanding. They were quick, they were clear when an item was out of stock and whether or not they could get the product I wanted (RetraxPro XR) and once they located one the cover was here within a week. I must have asked for a quote about 5 or 6 times and each time they helped and provided some of the best customer service I've experienced (worked retail 7+ years). I had questions during my install and they responded promptly during business hours and helped me through it. 10/10 will buy from them again if I get a new truck that needs a cover, or just any other accessories they provide.

Ordered a cover, received it, package very well. Installed and immediately noticed a gap and folds in rubber molding. Contacted customer service, sent pictures and after two emails, they said they would be sending me a replacement. At this point very satisfied with the way they are taking care of the issues. Defect occur, the way they are handled make the company, and thus far it is perfectly acceptable.

Absolutely horrible. Ordered a cover and it was delivered a month later. It was the wrong cover. Shipped back the cover and have still not received a refund. Stay away…..

I’ve been very happy with the service I received on the 2 products I purchased from your business. Pricing was reasonable & shipping was quick. Both the Back Flip & Weathertec bed protector were the only 2 items I needed but I could be interested in other products except the parts catalog you sent me would not open. Should I see something else that catches my eye, I may purchase additional items from your business. I talked to JC Desor & he was able to get the bed protector I wanted very quickly with no problems. Over all, I’m very satisfied working with your company.

Ordered a cover from this company over a month and a half ago, once the had my money with no update as far as delivery, the customer service was terrible. Constantly stalling and when I asked for a refund because my cover never shipped, again I was met with opposition and never once apologized only made more excuses. Please, do not use them and if you do, make sure the item is in stock as they will take your money and never advise you of inventory delays. Buyer beware.

UPDATE JAN 2022: They tried to get me to revise my review with a $25.00 gift card. LOL Never gonna happen! ORIGINAL REVIEW:I could NEVER recommend this company or Peter. He, and his staff, misled me and then did not follow up. They had already received my money ($1,300.00) and were unwilling to rectify the situation. This is the problem if you work with a company where you can't walk through the door and talk with someone while looking them in the eyes. It's just too easy to treat someone with disrespect, which is what they did to me. My advice would be to stay faaaar away from these clowns. It's just not worth it if you can't get your issue addressed.

I just want to say that Peter was outstanding. He was very patient and helpful. I would again buy from him.

The first challenge in selecting a tonneau cover for my first new truck was to figure out what I wanted. After researching through the Internet sites and reviews, I learned that I want a lockable cover for weather and theft protections, that is sturdy, easy to operate, durable/high quality, aesthetically pleasing on my truck to me, and has great reviews. I also want to prepare for an overland rack attachment later, that narrows down to a few brands and models. Retrax RetraxPro XR (with T-slot rails) was my eventual choice. I would have picked the PowertraxPro XR if it had a manual override for the latch. The next challenge was to look for a good source, immediate availability and great pricing. I found TonneauCovered.com that met all my criteria. After purchasing and went through a damaged (during shipping) canister replacement within a couple of days, I will say I am glad I chose Tonneau Covered. I thank Peter and Shaun for the great customer support during and after the sale. They are friendly, responsive, and have true interests in their customer needs. They exceeded my expectations. I am a very satisfied customer and will definitely deal with them again when I need another cover. As a side note for Retrax, Retrax will improve by using stronger materials for the canister sides and/or design the packaging of the canister in a shipping box to withstand rough handling in any orientation of the box through shipment. "This side up" instruction on a big long heavy box can be easily ignored for a 1-person delivery person.