TonneauCovered.comReviews of tonneaucovered.com

Ordered an MX 4 EZ Lift and was quoted a very good price. Made the purchase and my card was debited immediately. Never got anything from the company concerning the sale or ship date. After a week, I contacted them and was told they would ask the manufacturer what was going on. Two days later, I called them again since I hadn’t gotten a further response. I was told that the manufacturer was having staffing issues and it would be another week before it was shipped. At that point, I cancelled and was told the credit would be processed immediately. That was 5 days ago and still no refund. In the mean time, I got a price match and same day shipment from a competitor. I’ve already installed the cover but have yet to get a response from TC. Still haven’t gotten anything from customer service beyond that they’re working on it. Looks like I’ll have to go through the credit card company to get my refund. Buyer beware!

I was sent an email that stated: they could do better on pricing over the phone. So I called in to order and price was the same. No big deal. The problem I have is that I was told it would ship first of the next week. Well on January 9th I had not heard anything so I called in and girl said she would send me tracking number. The number didnt even work as I checked while on the phone call. So I asked about canceling the order and was told too late to cancel because it has shipped. And there would be a 20% restocking fee. So I then asked to speak to person whose took order or someone in management. After few minutes on hold the guy explained it had just shipped from the factory. Problem is I needed for work and dont have it and it has already been 14 days. First if couldn’t guarantee the shipping time frame they shouldn’t have told me that. Second after 15 days I should have gotten a call letting me know. I could have gotten it guaranteed to ship from another company and paid $70 more. Generally not a problem but I needed bed covered to carry work items. They are very nice people but customer service could improve. Had they let me know I would have paid more somewhere else to get it. I am disappointed in the fact that they didnt call to let me know. Now saying shipped and would probably have it Tuesday or Wednesday of next week. That means 19-20 days to receive the cover. Cost savings are not worth the difference in shipping time.

The company communicate decent but they are a middle man which means they by have any control over production or shipping. It takes weeks and sometimes a month to even get the item shipped. You just have to decide if the cheaper price is worth the wait.

They had the best price on a BAK Rollover Tonneau for my F450. But the cover came missing washers and a thumbscrew. I contacted Tonneau Covered by phone, email and chat. Absolutely the worst customer service experience ever. It’s been excruciating experience to make this right, and they keep delaying getting me to get the right pieces. Hope all your parts show up the first time!!

No follow up when issues occurred after delivery despite repeated attempts to contact Tonneaucovered.com Had to go directly to manufacturer.

This company has issues. They are the middle man and don't seem to communicate with the vendors or customers. I ordered a Retraxpro mx from tonneaucovered. The sales guy was knowledgeable (but not completely, I'll come back to that) and recommend the Retrax which was a good choice. I put the order in and was told, by him, that it would take 5 to 7 days. After 2 weeks, I emailed customer service about my product. They did respond back that it's usually 10 to 15 business days on my product. I was ok with that but a little concern that I have to contact them not visa versa (which most competent companies do). On the 16th business day, I emailed them again about the delivery of the product. They responded that they contacted the company and it would be delivered the next week. The next week comes and goes and nothing happens. On Sunday of the 4th week I am pulling into my driveway and see 2 large boxes on my doorstep. I get my product. Had a few issues installing, my trucks bed is a GMC with carbon pro bed, which this product is not supposedly compatible (the sales guy did not know or never asked about). I did get it installed because I think it's my fault and I'm just an idiot not that the product was not completely compatible. To be honest it looks and works great. I went on the Retrax site to register my product and find out, on there website, that this cover is not compatible to my truck liner. I then contacted Retrax and we have been working through the issue (they have been responsive and great). The funny thing is they wanted pictures of my install. As I said above the product looks and works great. The final kicker is that I received an email from TonneauCovered on Monday that my cover was on its way. I did email them back with a little advise about customer service and notified them that they were a day late on the delivery info. Overall, I love the product but would not recommend using Tonneaucovered.

I give tonneaucovers.com 5 stars for price, 1 star for accuracy of shipping/delivery representations on their website and 0 stars for customer service. I ordered...and paid for....product a month ago. Their website said I should receive delivery in approximately 10 days. The product is now "untrackable" and "deliver pending" with FedEx who can tell me nothing. When I complained to tonneaucovered Shaun responded with a rude and condescending lecture on their business model telling me, essentially, it was my problem. "Discounts" come with a price. In this case it is misrepresentations about shipping and delivery and horrible customer service. I have zero confidence that should any issues come up once the product arrives that this company will stand behind their product.