Rick S.
This company has issues
This company has issues. They are the middle man and don't seem to communicate with the vendors or customers. I ordered a Retraxpro mx from tonneaucovered. The sales guy was knowledgeable (but not completely, I'll come back to that) and recommend the Retrax which was a good choice. I put the order in and was told, by him, that it would take 5 to 7 days. After 2 weeks, I emailed customer service about my product. They did respond back that it's usually 10 to 15 business days on my product. I was ok with that but a little concern that I have to contact them not visa versa (which most competent companies do). On the 16th business day, I emailed them again about the delivery of the product. They responded that they contacted the company and it would be delivered the next week. The next week comes and goes and nothing happens. On Sunday of the 4th week I am pulling into my driveway and see 2 large boxes on my doorstep. I get my product. Had a few issues installing, my trucks bed is a GMC with carbon pro bed, which this product is not supposedly compatible (the sales guy did not know or never asked about). I did get it installed because I think it's my fault and I'm just an idiot not that the product was not completely compatible. To be honest it looks and works great. I went on the Retrax site to register my product and find out, on there website, that this cover is not compatible to my truck liner. I then contacted Retrax and we have been working through the issue (they have been responsive and great). The funny thing is they wanted pictures of my install. As I said above the product looks and works great. The final kicker is that I received an email from TonneauCovered on Monday that my cover was on its way. I did email them back with a little advise about customer service and notified them that they were a day late on the delivery info. Overall, I love the product but would not recommend using Tonneaucovered.