Tax Network USAReviews of tnusa.com

Great organization, took care of me from the beginning, and communicated clearly all the steps and requirements. These guys are total pros

They are quicker than expected for sure... it can't be easy, what they do. Thanks guys!!!

T. Bruce has been very patient and informative. I have never been threatened by anything or anyone like the IRS. Glad I called as soon as I did

Tax Network USA saved my life. The agents are knowledgeable and professional. My agent Thomas Bruce was exceptional. They don't stop contacting IRS until a reasonable resolution is agreed upon. I highly recommend Tax Network USA.

I signed up with Tax Network USA in December 2024 to help resolve my tax issues. They agreed to deduct $350 every two weeks for 10 payments, starting work immediately. Despite eight payments made, almost no progress occurred. They repeatedly requested documents I had already submitted, and after nearly two months, they asked again for the same updated paperwork. (Pay stubs, utility bill, car note etc.) When I contacted the IRS directly, I was informed that nothing had been done on my case. The IRS also confirmed that no one — including Tax Network USA — had contacted them on my behalf at all prior to April 1st, 2025. Which was contact initiated by me. They did put a POA on the account and that was it. I was told I remained in non-compliant status because I had not filed my 2023 tax return — something Tax Network USA never advised me to do, even though they had my tax transcripts. Shockingly, even after this, Tax Network USA still claimed my Offer in Compromise (OIC) was in its "final stages," despite the IRS confirming no actions had been taken. And since my 2023 return was still not processed I was in non compliant status. (I mailed my return on April 3rd aftet speaking either IRS) After learning the truth from the IRS, I personally stopped collections on my account, and was granted a 30-day extension to file my 2023 return — all without any assistance from Tax Network USA. I then requested to cancel my services with Tax Network USA. In response to this request, they sent me a termination and mutual release agreement. This document required me to waive all claims against them and stay silent about my experience. There was also a clause that arbitration can ONLY be done in L.A at my expense. They also informed me they would not remove their Power of Attorney (POA) from my IRS account unless I signed their agreement — essentially holding my account hostage. I have the emails to show the correspondence. Throughout this time, the only consistent action was collecting payments from my account while providing no real service. Based on my experience, I would not recommend this company. They should be reported to any and every entity allowed, (State Attorney General, BBB, FTC, etc) if they scammed you out of money. Please do thorough research before signing with any tax resolution service, and before you sign anything with THIS company read it thoroughly. Their actions display predatory behavior against vulnerable people. And I plan on reporting them to any agency that holds them in compliance. This reply is misleading. I have documented proof—including emails and screenshots—that contradict what this company is claiming. The IRS confirmed no contact had been made on my behalf, despite the company telling me my case was in “final stages.” They also refused to revoke their Power of Attorney unless I signed a waiver. My review was upheld after independent Trustpilot verification when they tried to have it removed.. I stand by every word of what I am saying it is complete facts.I have the emails and dates of contact with IRS to prove it.

On Thu, Jan 2, 2025 – I contacted Mr. Brian Mitchell and came back to Tax Network as an existing customer. Mr. Mitchell gave me a great price with a military discount and explained that a case worker would be assigned in a few weeks. Mr. Mitchell is professional and great to work with. Ms. Melissa Guzman contacted me within two weeks, and after a short conversation explaining the process, she told me that she would be assigning my case to the person that will be working on my taxes. Ms. Guzman was also very professional and set everything in motion – she introduced me to Ms. Jeanne Nelson. Ms. Jeanne Nelson contacted me and let me know she had received all my documentation and if she needed anything else she would let me know. Some time went by, and I contacted Ms. Nelson and she investigated the status and got back to me. IRS threw a curve and Tax Network went to work on it. Now time was getting short, and I was getting in a panic to file on time. Ms. Nelson assured me that they were in contact with the IRS and working on the issues and would automatically file an extension if needed. It was during this time that I found out how intelligent and well-versed Ms. Nelson was in the tax industry, having 16 years of experience. She started finding mistakes that my tax preparer made before I came to Tax Network. Ms. Nelson has a wonderful soul and was very fun to work with. She spoke with Mr. Gavin George (Manager of Compliance), and they worked nonstop until the taxes were filed. This team at Tax Network is the G.O.A.T. – and on top of all the issues, I got a refund – and my wife and I are happy people. The only “CON” I have with the process, is the access to the team, and that would not be too bad if it were not for one of the nasty people that answers the phone. Mr. Robert Brooks is nasty, unprofessional, combative with a horrible attitude. During a moment where I was trying to return a call from Ms. Nelson, he would not put me through, stating that I need an appointment to speak with her – I tried to explain that I am retuning her call, we got into it. He is the sole reason for a 4 star out of 5. As an ex-project manager, he caused an undo external risk, that made me question if I would return. Tax Network is so good, I will go around this negative and simply set weekly meeting with my case worker the next time. God Bless Tax Network – great company! Ken

I had a complicated tax issue that I struggled with for quite some time but everything changed when I contacted Tax Network USA. After seeing their commercial, I took a leap of faith and reached out. My case manager Alexis Correa and her team were phenomenal! They were not only highly knowledgeable but also incredibly compassionate. They took the initiative to communicate with the IRS on my behalf and kept me in the loop throughout the entire process. This has been one of the best experiences I've ever had in dealing with taxes. I highly recommend Tax Network USA for anyone needing assistance—this is a team you can trust!

Incredibly pleased with the results and particularly the patience in which my case was handled. I unfortunately did not have all of the necessary documents needed to correctly assess my debt, and the case managers there walked me through the step by step process of getting the needed documents and the case as a whole. I had tried another company previously, and was left on my own to figure out what was needed/additional steps to finish my debt obligation. I recommend Tax Network USA to anyone who may not feel that they are fully equipped to handle a debt on their own. l always felt taken care of and listened to, even though I'm sure I had not gone through the steps correctly before. Could not ask for a more stress-free experience, given the nature of my situation. Could not recommend more!