Title NineReviews of titlenine.com

I have been a Title Nine customer for years without disappointment. Until recently. And for me, this is the end of our relationship. Let me tell you why. I placed an order online for a pair of pants that I returned the following day after receiving them, tags attached, unworn, as new, with a generated shipping label. After waiting several days for the return to be received, I then received an email confirmation from T9, "Good news, we've processed your return or credit. It may take 3-5 business days for the credit to appear in account." That was nearly two weeks ago. I called customer service and was told that the return was in "Pending" status, and not processed as the email had promised. Furthermore, the customer service rep said that she would "push it through" and to expect the refund in my account in 3-5 business days. I made yet another follow-up call this morning and was told that the return is still not processed and that she would reach out to the credit card department Once done, it will be another 3-5 business days. What this means to me is that I can no longer trust this company and without trust, there is no relationship. Unless you live within access to a physical Title Nine store, I strongly recommend shopping elsewhere.

I recently purchased a swim top which faded terrible within a few times of wearing it. I asked to have it replaced, which they refused. They offer me a 10% discount to purchase a new one. They DO NOT stand behind the quality of there products.

Title nine is price gouging and blaming the tariffs. They have raised prices on many items that were in stock before the tariffs. They’ve lost a years long customer in me.

This company has gone so downhill I used to buy from them for years but their snotty customer service, smug attitude and their ridiculous Return policies, cheap clothing, high prices have now completely turned me off. SO NOT WORTH IT ANYMORE !! just wait for the major increase in prices after the tariffs kick in. Never shopping there again!!!

Ordered a sweater that I used their sizing guide to order the size. It came in WAY too big so I thought not a problem, I will just exchange it. They did not have the size I needed so now I have to pay to ship it back. It’s frustrating to use their guide, it not work, they don’t have the size I need so now I have to pay to ship it back. Until you can actually return for free…like most places that sell high quality clothing, I will not order from them.

I ordered a reversible jacket, which I've had for a year. After less than a year the nylon quilted side of the jacket started to show signs of wear making it impossible to wear it with that side showing. Title 9 simply told me that because it was past 60 days they would give me 15% on a future order. This is an expensive item that surely should have lasted in good condition past a year.

Worst company I have ever dealt with. Their return policy is terrible. I ordered two pairs of pants for travel. They arrived after a month so I had to return them when I was traveling so that meant at a store. I returned them at the store ( they wouldn’t let me exchange a size. They said they had to be returned and then repurchase a pair in the store ) very strange they would not give me a return receipt and I was bothered by that so I called back and asked them to email a RETURN receipt they said yes and they emailed the original purchase receipt. I called back and was told they don’t give return receipts because there new computer system does not work that way. So I asked if there was anyway for them to check if they show I returned them and she said yes. She looked me up and said yes it shows you returned but she still can’t give me a return receipt and I’ll just have to wait till it shows up on my visa. Then I get a email from them saying I can return my items and to just print the return label and enclose the items and send to back .. what ?? So I call the store I return them to again and was to its their computer system and it spits these emails out and to just ignore them. This has to be the most unprofessional company I have ever dealt with. Something is wrong with this companies return system. Best described as unprofessional as it gets.

Some of the products are very poor quality, even though they are costly and advertised as high quality. A rain jacket I wore a few time over the summer already has a hole in it. Customer service has been very poor, failing to read and respond appropriately to messages and have bee. offering solutions that make no sense. I will not buy from Title Nine again!