Title NineReviews of titlenine.com

This is the second time I have ordered, paid extra for 3 day delivery and the order did not arrive on time. Horrible shipping experience

TERRIBLE RETURN POLICY. Will never shop here again. I purchased swim bottoms, swim top, and a rash guard from Carve here and spent a lot of money as the brand is expensive. They charge a lot for shipping and it wasn't even shipped that quickly. Once the items arrived, I realized I needed bigger swim bottoms (even though I followed their size chart and Carve usually has consistent sizing). When I went to exchange the swim bottoms for a bigger size I was SHOCKED to see that I would have to pay to ship the bottoms back and then pay 9.00 (yes you read that right, to get an item that weighs 6 ounches) for shipping to get the new pair. They don't do exchanges, you have to pay to send the item back and then re-order the new size. To top it all off, you don't even get your money back. You get a "credit". So you can pay ridiculous shipping amounts in the future. I contacted customer service which agreed to refund my shipping amount for the new bathing suit and said they would expedite my return credit. I appreciate that but I doubt I will ever shop this company again. Most places that sell high end clothes do free returns or exchanges and you get your money back in the form you paid. How this place is in business when there are so many other options is beyond me.

This store has some great athletic clothing from different manufacturers and I have bought several items over the years. However, sizes vary greatly and their return process is ridiculously slow and cumbersome . On several occasions ( including a credit I am waiting for ‘as we speak’ ) the refund never appears until I contact them and interrogate. You have to pay for returns, I have tracking that proves the items were returned and the date. I am so done with them, and by these reviews, I see that others agree!

I have purchased a couple of gift cards for people through Title Nine. Each recipient has had an extraordinarily hard time trying to get their gift cards recognized through the ordering system online. It’s a cumbersome process. It shouldn’t be that way when you’re trying to give someone a gift. It turns off not only the person receiving the gift, but also the person sending the gift because they must get involved as well. On the clothing front, I have found that the quality of Title Nine clothing has significantly gone downhill. It’s cheap, outsourced manufacturing which takes a good while to get to the customer and I have kept few things over the past few years. I think I’ve finally given up on Title Nine, what once was great is now just average at best.

Ordered a sweater that I used their sizing guide to order the size. It came in WAY too big so I thought not a problem, I will just exchange it. They did not have the size I needed so now I have to pay to ship it back. It’s frustrating to use their guide, it not work, they don’t have the size I need so now I have to pay to ship it back. Until you can actually return for free…like most places that sell high quality clothing, I will not order from them.

Worst company I have ever dealt with. Their return policy is terrible. I ordered two pairs of pants for travel. They arrived after a month so I had to return them when I was traveling so that meant at a store. I returned them at the store ( they wouldn’t let me exchange a size. They said they had to be returned and then repurchase a pair in the store ) very strange they would not give me a return receipt and I was bothered by that so I called back and asked them to email a RETURN receipt they said yes and they emailed the original purchase receipt. I called back and was told they don’t give return receipts because there new computer system does not work that way. So I asked if there was anyway for them to check if they show I returned them and she said yes. She looked me up and said yes it shows you returned but she still can’t give me a return receipt and I’ll just have to wait till it shows up on my visa. Then I get a email from them saying I can return my items and to just print the return label and enclose the items and send to back .. what ?? So I call the store I return them to again and was to its their computer system and it spits these emails out and to just ignore them. This has to be the most unprofessional company I have ever dealt with. Something is wrong with this companies return system. Best described as unprofessional as it gets.

Some of the products are very poor quality, even though they are costly and advertised as high quality. A rain jacket I wore a few time over the summer already has a hole in it. Customer service has been very poor, failing to read and respond appropriately to messages and have bee. offering solutions that make no sense. I will not buy from Title Nine again!

Most of the time I am happy with my Title Nine purchases, but unfortunately the few times I’ve had to return things, it takes an eternity to get a refund. I sent something back 6/11 and got an email 6/20 saying my return had been received and I would see a refund within 1-2 weeks, but it has now 7/7 and I still haven’t seen the credit on my card. This has happened with items in the past, too, and is really frustrating, especially when you do your part to send the return back in a timely manner.