Voted #1 Wellness BrandReviews of titan-wellness.com

Edit: Titans response says that there was significant signs of use and damage and we did not send it in the original packaging. Absolute lie. We did use it. That's how we knew it was leaking! There was absolutely no damage. We only used it for a week and then put it right back into the packaging and sent back to them. I did find all the original packaging and sent it back in such. Once again, check the return policy! If you put water in it, they don't want it back. How do you know if it's leaking until you put water in it?!?! Titan does not stand by their product. It took us a month and a half to receive our product even though our 1st email said I'd be shipped within days. The tub leaked, the chiller leaked, we worked with Victor on trouble shooting. Nothing worked. They said they'd send us a replacement. They never followed through. Then Tori told us that we had to agree to their return policy. READ THE RETURN POLICY. We disagreed with so many things and told Tori this in writing. Did you know the return policy says that they'll give you less than half of your money back. They'll charge you for shipping on the return and you can't return it if it has had water in it. How do you know if it's faulty if you didn't put water in it?!? Victor called us to respond to our email. He told us it was okay. That anything was possible and we could return it. Unfortunately we still got less than half of our money back. When I confronted them and asked them why, they ghosted me. They even asked my husband to take his prior trust pilot review down, even though in the response to his trust pilot review they say that they don't see an order from him. They know who my husband is. We've talked on the phone many times. We tried to work with them, but now, nothing. Beware if you purchase from them. If you get a faulty product like we did, they'll make you pay for it.

Everything unscrews itself. The chiller itself leaks all over the place. All the materials are below. Mid-grade and here's the best part. They won't let us return it, it took over a month and a half to get it in the first place. And now we've talked to five different people on their wonderful customer service that won't help at all. Save yourself some money. Save yourself some time. Do not mind anything from these guys. Terrible product. Terrible customer service. An absolute waste of everyone's time and money.