Voted #1 Wellness BrandReviews of titan-wellness.com

On August 25th, 2026 I placed an online order for a Cold Plunge Tub (The bravo) and a chiller unit from Titan Wellness. I paid an additional $96 for an upgraded version of the chiller. The order was also to include a hat On September 1st, only the Bravo Cold Plunge Tank arrived, despite Titan stating they sent it out. After numerous calls to Titan's Customer Service department, they confirmed it was an error on their end due to a high volume of orders, asked if I minded a white unit instead of black (I was fine with) and said it would be shipped out immediately and that they would call back to provide me with a tracking number They never returned any of my calls. However, the order was delivered on September 14th but the chiller was missing critical parts, had the wrong instruction manual, and did not include the hat they promised. At this point I no longer wanted to do business with Titan Wellness given the constant issues, unprofessionalism, lack of transparency, and lack of follow through/honesty on Titan Wellness' part and requested a refund that was assured to me (30 day refund policy stated on their website an ads) Only a this time did Titan reach out to me making it difficult to start the refund process. They requested I emailed them a formal request with a picture of the unit needed to initiate the refund (9/14/26 via text), which I immediately did, and said a manager would be reaching out with shipping label/info within 48 hours They continued denying me my refund process by stating that they would just send out the missing part, but given the numerous issues I had no faith or trust in Titan to do so. Additionally, as communication went on , they kept pushing the timeline by another 24 hours for someone to send me the info, It is now the 17th and nothing has been received, just more communication stating I would hear something in 48 hours, despite that timeframe expanding It is my impression that they are intentionally doing this to avoid honoring my 30 day return policy. Furthermore, they sent me a link to their refund policy stating that they may add a 30-35% "restocking fee" - something NOT discussed or outlined during the ordering process, shipping process, etc. This arbitrary fee seems predatory and retaliatory for people unhappy with their product and attempting to receive a refund. Despite numerous times I have reached out to their agents, communicated, and confirmed the issues I had, Titan Wellness did nothing but avoid their responsibilities in this process. I did NOT receive the promised product, they have REFUSED to honor my right to refund, and REFUSE to provide the requested information for executing a refund I have essentially been denied and scammed out of money for a product that was incorrect and not-functional given the issues. UPDATE 9/18 Clearly this company didn’t read the review based on their response and STILL hasn’t communicated with me about the refund but has all the time to respond to reviews The arrogance in their response is hysterical. So good I should be thankful I have issues lol?

Ordered my system Aug 13, half the order received 2 weeks later, the chiller has not arrived as of Sept 16. After multiple emails, texts, and phone calls I've yet to receive my chiller or a refund. They state their policy is to submit and email for approval, which I have completed as of Sept 3. No response after multiple follow up emails. I strongly advise against doing business with this company. I get the impression it run by young hotshots with little to no education and experience. Bad business.

First off I wrote a review as the guy in the store really pushed me to do so. So I did also thinking he’d give me a hook up especially after declining the free small portable ice bath as I saw no benefit since I was purchasing the xl ice bath. No hook up but was whatever’s about it didn’t really bother me. I was told my 1/2 hp chiller would cool down after 2-3 hours however it took a full day and night to get down to the advertised 32 degrees. This was barely my third time installing the ice bath and the cheap pvc plastic that goes into the ice bath to circulate the water popped off and got stuck in the entry way. Now I can’t use the ice bath as the pvc insert is stuck in the insert. I contacted titan support and resulted this wouldn’t qualify for their 2 year warranty despite being their cheap pvc breaking off in the ice bath. Was sold on the false advertise of cooling in 2-3 hours and basically have a useless ice bath since I can’t plug in the inserts. Would consider a different company next time.

I can’t be more unhappy with the Titan wellness company. The heating/steam pot for the sauna blew up in my daughter‘s face, leaving her with second degree burns all over her chest, neck and face. Keep in mind, one of the main marketing claims is that it is “explosion proof”, it’s NOT! She spent two days in a Burn unit and months of recovery. I was repeatedly dished off to ann attorney who twisted himself into a legal pretzel telling me why they would not help me. “James B” was the attorney I was dealing with, he didn’t even have the spine to include his last name, I wonder why. Horrible company in my opinion. UPDATE: I see that Titan responded to my review. There response is so typical and makes me sick to see them touting there “made in the USA”, then stand behind your product, during good times and bad times. I will be happy to submit receipts from the purchase, pictures of my daughter, while in the hospital and post hospital stay along with the bills. I will also be happy to post the correspondence I had with them directly, including the lawyer, who gave me the run around and would not give me his full name…pathetic!

First, this is not a fake review but from a customer who purchased a cold plunge bundle in May of 2026. The hose connector that went through the tub broke in half and leaked all I've the floor, I have sent 2 emails, left a voice mail and tried their chat. Chat said they resound in 1 minute after 30 minutes no response. I can't get hold of support to get this fixed at all and it should be under warranty. The tub worked great until it didn't now no support at all. It was a lot to pay for something that doesn't work at all now. If you guys want to make it right my order number was 1378257 They did contact me there day after I posted this review. It still took 3 additional phone calls but I'm the end they did replace the cold plunge tub and made it right.

I purchased the 1/3 HP water chiller system a little over a year ago. After having another water chiller break within a year, I decided to go with a company that offered an extended warranty. I paid over a hundred dollars for a 5 year extended warranty on my chiller. Within a year, the chiller stopped working and I reached out to have it serviced. I was required to pay to have it shipped back to the company ($120 round trip), I waited over 3 weeks for it to be serviced and it was returned to me broken. When I contacted the company, they asked me to send in photos of the chiller broken, which I did. After several follow up emails and phone calls not returned, I have been completely ghosted. I’ve now paid an additional $120 for an item that is STILL broken. The company won’t respond to me and are happy to keep your money. Don’t waste your time on this crooked company.

Awful. Deceitful company. Only respond after terrible reviews. Asked me to improve my review and still wouldn’t help. Asked for photos, then videos - of the issues with my tub. Then didn’t reply so the timing passed the warranty period. Disgraceful.

I rarely leave negative reviews, but after several weeks of dealing with Titan Wellness, I feel others should know about my experience. I purchased one of their cold plunges as a surprise gift for a friend. Before placing the order, I spoke with Victor, who assured me everything would go smoothly. Unfortunately, that was not the case. Over the past several weeks, I’ve spent countless hours following up with their team because the tub still has not been delivered. I also spoke with Victoria and AJ, and each time I was told someone would call me back or provide an update. Those callbacks never happened. Every update came only because I reached out repeatedly. If I hadn’t continued chasing them, I don’t believe I would have heard anything. The lack of communication, accountability, and follow-through has been extremely disappointing. What should have been an exciting gift turned into a stressful and frustrating experience. Based on my experience, I cannot recommend Titan Wellness. If you’re considering purchasing from them, be prepared for potential delivery delays and poor customer service. I wish I had chosen another company.