Jason L B.
To Tires Plus Corporate
Good afternoon Mr. Armbrister/ Corporate, Recently I purchased a 2020 Jeep Compass from Enterprise Car Sales in Orlando. With in the 7 days of purchase I need the vehicle looked at due to a shaking/shuddering in the front end. I was instructed to try and line up an appointment with Firestone, but they could not look at it in a timely manner, so the alternative was to go to Tires Plus on Merrit Island. The manager on duty this day was a man named Sean. I spent hours at this location while my vehicle was being looked at and I got to observe how Sean (the manager) conducts his daily duties. To say the least I was not impressed. Sean has a habit of talking over customers and talking down to them. I also noticed this behavior of Sean doing this to his own employees. When it came time to deal with Enterprise management, he did not take the lead and made me do everything all the way down to putting in the credit card number into the machine to finish the transaction. He charged Enterprise more than $500.00 and the issue was never resolved. Maybe if he would have made his Tech take it for a test drive like most places do, they would have known that the problem was not fixed. It took me a week because of my schedule to come back to Tires Plus to let them know that it was not fixed. Again, I had to deal with Sean. I asked if I could set up an appointment so that I did not have to wait hours again and he refused to do so he keep saying (bring it in on Saturday and we can get Enterprise to get you a car), so I was not stuck there all day. Saturday morning, I get to Tire Plus and again I had to deal with Sean and his attitude. It starts by me asking him if he could call Enterprise car rentals down the road to get me a car if he had to have mine all day and he said that was up to me to handle. Then he goes on to tell me that the Tech cannot drive the vehicle over 70mph. Sean only talks about what he can’t do, not what he can do and after a little back and forth between Sean and I, I told him that I thought he was rude and that he was an (ass hole) and that was when he slid the keys back over the counter and told me to take it somewhere else. My observations of Sean and his management skills are this. Sean is a narcissistic person that looks out for him self and his own interests. I saw and heard him talking over customers and employees with no kindness whatsoever. I also witnessed him take a sale from one of his employees. I am speaking up not only because of how I have been treated but for the people under his management that seem to fear repercussions of speaking out. My evaluation of this person (Sean) comes from my self-having a very thorough background in management over the past 25 year which includes managing up to 250 people on million-dollar projects in construction and leading men in the Army in Iraq in 2003 during War. I hope that upper management investigates this matter further and there is retaining or termination of Sean because he does not know how to be a leader nor have management skills.