Tires PlusReviews of tiresplus.com

Their rebates are a scam. I purchased tires and an oil change and the oil change came with the $25 instant coupon and then a $25 prepaid Mastercard. It took a couple of weeks for the claim on the Mastercard to get processed and I chose a digital version however, when I went to use it, it kept getting denied . so I wrote to them. turns out that the Mastercard is not a branded Mastercard. It’s only for purchases made with Tires Plus so basically all they’re giving a $25 credit toward another purchase of another service with them. NOWHERE in the Bancorp agreement does it say anything about it being exclusive to Tires Plus. I have read it Word for Word three times. It states that it’s a Mastercard and it can be used anywhere that Mastercard is accepted. I’ve gotten nowhere with them. Just so you know you’re not getting a rebate you’re getting a credit toward another purchase or service with them. It’s bait and switch.

YOUR LIFE IS AT RISK IF YOU TAKE YOUR CAR HERE. My experience with **Tire Plus in Loganville** has been one of the worst automotive service experiences I have ever had. I took my vehicle to this location for a **brake pad and rotor replacement**. I expected professional workmanship and dependable parts, particularly because brakes are one of the most important safety systems on a vehicle. Instead, I have had to deal with problems serious enough that the brake components have now been **replaced twice within just three months**. Think about that for a moment: **brake work that was recently performed, followed by repeated replacement within a matter of months.** That is completely unacceptable to me. The quality of the parts and workmanship has left me with serious concerns about the reliability of the repairs. I would never want another family to assume that recently serviced brakes are necessarily dependable simply because a well-known automotive service chain performed the work. And the customer service made an already terrible situation even worse. When I brought my concerns to the store manager, I was met with an **extremely rude and unprofessional attitude** rather than the level of concern and accountability I expected when discussing a safety-related repair. I deeply regret taking my vehicle to this location. **My personal recommendation is simple: do your homework before allowing this location to perform safety-critical repairs on your vehicle.** If you are considering Tire Plus Loganville for brake work, I would strongly encourage you to get a second opinion, verify exactly what parts are being installed, and carefully consider whether you are comfortable entrusting your family's safety to the repairs. For me, **Tire Plus Loganville has completely lost my trust.** Do not take your car here. Now I see why they have more negative reviews than anything else.

I purchased tires from 5136 Fowler Ave Tampa Fl 33617 in 2024 the cost for the 4 tires, labor, and taxes was $1593.93. I purchased the extended warranty so that I could be protected if I should ever need them replaced within the warranty guidelines. Today I had to purchase 4 tires all over again $951.34. Help me make sense of this. I just purchased 4 brand new tires in 2024, and here we are little over 2 years, and I'm replacing those tires already. Bridgestone tires are what I purchased, I don't recommend those tires if you need them replaced within 2 years. Stay away from those tires. I would love for someone from Cooperate office to email me so that I can show you both invoices, and you tell me if Tires Plus isn't conning people. My next email will be to the BBB, because I'm considering doing a small claims so that I can get ALL my money back and take my business somewhere else. I should not be buying 4 tires, stained and dirty looking tires at that, after little over 2 years of just getting the original ones. This is absolutely and unequivocally a rip off. I don't recommend Tires Plus to anyone, this is the last time you all get any money from me again. Don't worry, I will be emailing Corporate next. I have receipts.

Horrible customer service and did not fix the problem and rude employees

Location is Jacksonville FL 5880 University Blvd W. Monday Aug 31, drove by and sign reads Align $70, I stopped and spoke with Victor (from Ponte Vedra store), he confirmed the price. I asked for a 1 year package he said $119 plus taxes and fees. He took my info and scheduled the following Saturday at 0900 for 9/5/2026. Victor was helpful and friendly. Arrived on 9/5 at 0850. Victor was not there. The person working the desk was rude and seemed pissed off. I stated I had a 0900 appointment for an alignment. He stated I was second in line and it would be a couple of hours. The conversation was abrupt and curt. I left and went to discount tire and asked how long does an alignment take. Was told 20-30 minutes once the car gets on the machine. That tells me I was just lied to it saying a couple of hours being second in line. I called the Ponte vedra store. I explained what happened and was told if I drive out there (17 miles), I would be taken care of. I drove and was taken care of in less than an hour. Friendly and professional service, Victor remembered me and the alignment technician explained what he did and what to expect from steering as the tires wear in and he was right after driving for a week. I don't understand how you can have such a vast difference in customer service 1 location and another. I'll drive the extra miles for professional customer service. I called customer service twice and was told I'd hear from management within 48 hours starting Tuesday after labr day. I did not receive a call back.

My experience with Thai Plus was extremely disappointing and frustrating. I brought my vehicle in for a wheel alignment with a scheduled appointment. First, I was forced to wait more than four hours before my car was even taken in. What made the situation even more frustrating was that the actual alignment took only about 20 minutes, making the excessive wait completely unjustifiable. To make matters worse, when I left the shop, my vehicle still had the exact same problem I brought it in for. I wasted over four hours of my day, and the issue wasn’t fixed at all. I called the following day to report the problem, and they scheduled me to return today. When I arrived, the shop was crowded, and the employee who assisted me was rude, unprofessional, and dismissive. Instead of apologizing or trying to resolve the issue, he told me he had no idea how long I would have to wait, and that if I didn’t want to wait, I could come back another day. My time is just as valuable as anyone else’s. If a business schedules appointments, they should respect them and treat their customers with courtesy. It is unacceptable to make a customer wait for hours for a job that takes 20 minutes, fail to fix the original problem, and then respond with disrespect when the customer returns to have the work corrected. Unfortunately, this has been one of the worst customer service experiences I’ve ever had. Based on my experience, I cannot recommend this business until they improve both the quality of their work and the way they treat their customers.

What’s the purpose of making an appointment and asking if you’re going to wait, then you sit for 2 hours! Never ever come here again, this is why people use the drive thru oil change places. This is unacceptable. I would not have given them any stars but you have to put down something .

Another update: NOTHING is being done by these corporate wienies, tossing me from department to department. This shop caused this damage and keeps refusing to take ownership. It is only $900 but it is the principle of things. In my frustration keep hearing from people how BAD this company is despite the fake 5 star ratings that everything is fine. DON'T USE THIS COMPANY! Update: Gave them a statement from Certified ASE mechanic that in all probability this shop caused the damage. Corporate "independent adjuster" IN WRITING states that their equipment CAN cause this type of damage....result: denied because I cannot prove the Suburban was fine before. How in earth can you prove that. All of this for $900 repair. They know they did it but give the good old corporate spin around to different departments. Brought my truck in for new tires, all systems ok. Got it back with tire problem indicators and remote control not working. Shop denies wrong doing but corporate "independent" claims adjuster blew off complaint. They actually admitted their equipment could cause this problem but refused to own up to it. I am out a 900 dollars. Corporate is refusing to investigate and blow me off. Please never ever use this shop again.