Italy R.
Tires Plus 271 Robert C Daniel Jr Pkwy, Augusta, GA 30909
I presented to Tire's Plus on 10/30 for a courtesy battery check because my vehicle would stutter before starting. Stacy provided me with battery check and I was informed it was it at 97% and was not the reason for the stutter start on my vehicle. Due to my battery being good I was informed that I possibly needed a new starter or alternator but that this determination required a vehicle inspection. I returned my vehicle to this location on 11/1 and since it was late in the day told a vehicle inspection would be started on 11/02 to determine the cause of the stutter start. On 11/02 I received a call at 10:57 AM from Stacy informing me that the battery and starter were not the problem and that I needed a new alternator along with some other recommended maintenance. I agreed to having a new alternator and oil change completed. I was called at 4:02 PM and told by Stacy that my existing battery was dead and that I needed a new one and she needed me to authorize the maintenance. I questioned as to how a battery that was checked multiple times prior to was now dead within such a sort span of time. Stacy was unable to provide a clear answer. She eluded to my alternator killing my battery but the battery was at 97% per her check and deemed serviceable . I continued to question how my battery was now dead when this was never an issue prior to the new alternator. Stacy was not able to explain how my battery was now dead within a few hours. I was then forced to purchase a new battery in order for my car to be serviceable. Upon picking up my vehicle I asked for an itemized list of maintenance. I was charged $49.99 for a standard oil change and had to request a coupon be applied so that the oil change was reduced to $32.98. I do believe that my car battery was left not charging while maintenance was conducted and that this location is at fault for my battery going dead. In total I spent over $1100 for an oil change, new alternator, new battery, and vehicle inspection. After further review this location has a current F rating on the Better Business Bureau. Avoid at all cost.
