Paul K.
Clearly stated policy coverage
Clearly stated policy coverage, excellent customer support. This is my first time purchasing travel insurance with this company, but it’s an excellent first start!

Tin Leg was launched in 2014 by the travel insurance industry experts at Squaremouth. Tin Leg offers 9 tailored travel insurance plans that have been carefully designed to meet the most common needs of travelers.All policies offer comprehensive Trip Cancellation and Trip Interruption benefits, a range of Emergency Medical and Medical Evacuation limits, and coverage for other common travel disruptions like delays and lost luggage. Our products are underwritten by Berkshire Hathaway Specialty Insurance Company, Starr Indemnity & Liability Company, and Spinnaker Insurance Company.
Tin Leg (tinleg.com) has 433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Paul K.
Clearly stated policy coverage, excellent customer support. This is my first time purchasing travel insurance with this company, but it’s an excellent first start!
Bethann B.
Great coverage for active travel; Quick and easy completion.
Gary S.
Easy to use and understand
Kimberly R.
Had to call customer service a couple of times, and they were very patient and friendly!
Melanie S.
Had a few questions about the policy and the representative was knowledgeable, friendly and helpful. Answered my questions and texted me links to exactly what I needed.
Craig
I had a valid claim (flight delay, rental car costs, sick kids) and provided photos and screenshots and PDFs of Printed emails. Tin Leg kept demanding impossible documentation like forwarded emails and medical records the clinic that wasn't our pediatrician. Their claims portal documentation isn’t reviewed, and the follow up is the same we need additional documentation three different times each changing for more. Times have changed Tin Leg no longer delivers. Look elsewhere for responsive claims handling.
Response from Tin LegDec 10, 2025
Thank you for your feedback. We take your concerns seriously and would appreciate the opportunity to review your case with another member of our team. Please visit our Zero Complaint Guarantee page at https://www.squaremouth.com/about/guarantee and complete the form to open a case. Once submitted, you'll receive an email to schedule a convenient time to speak with us directly.
Glenn
SIMPLE!!!!
Dave M.
When we purchased Tin Leg it seemed like a wise choice. We travel frequently and have had claims for one reason or another with other carriers. This one is different. The entire process of a claim is to wear your out asking for more and more documentation. After over two months we have not settled on a large out of pocket claim.
Response from Tin LegDec 16, 2025
Thank you for your feedback. Your claim was approved and paid on Dec 11th. If you have questions or concerns regarding your claim, please email your claim adjuster, and we’ll schedule a call to walk through your claim in more detail.