Timex offers a suite of watches for men, women, boys, and girls. Shop watches now and get free shipping on orders over $75. Shop Timex watches today!
Timex (timex.com) has 243 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Ken L.
The backlight on my Timex Expedition watch stopped working after a few months. The company asks for an $8 handling fee to repair the watch, and then there is a 2-4 week wait time. Don't buy Timex if you expect decent customer service.
CarlC
absolute bait and switch tactic. Timex offers a welcome code of 15% off 1st order in exchange for a email address (which they will then spam you like crazy) the small print excludes certain watches ... (the one i wanted of course) thanks for nothing TIMEX ... keep you code and watches !
Peter E.
Attention when ordering TIMEX products. Unfortunately, TIMEX is apparently a very unserious company. I have ordered for a Christmas gift 3 watches of which I had returned 2. Regardless of the fact that I had to pay the shipping fees myself, I have only been refunded 1 watch to date. Both watches were sent in one package, but only one was refunded. In the meantime, complaints are no longer answered. Now I have paid over 500€ for 1 watch. Thank you TIMEX! Never again!
tom T.
ACHTUNG: Timex.de verschickt aus England und es werden über den Lieferdienst Zollgebühren erhoben. Timex verspricht, dass Sie die Kosten übernehmen, aber dass ist nur leeres Gerede! Mails wurden nie beantworte!!! Die Hotline war noch nie in deutsch errreichbar!! Timex nie wieder. Ich werde auch noch die Verbraucherzentral einschalten.
Jessica
Bought this watch, it was pretty... while in a package. Broke within the first month of wearing it. Timex claims that the warranty is not for the part that broke. Don't purchase. Honestly.
Aimy
I ordered a Timex watch for my husbands birthday, paid for it in full and then it was cancelled due to the item being 'out of stock'. However when I check their website it states this item IS in stock. Their live chat was absolutely useless. I explained that I paid for the watch in full, and he replied that it's a pending authorisation, so I checked with my bank, and they confirmed it has been taken out in full, and it's NOT pending. Even though he assured me Timex doesn't charge customers until the items are shipped. Well, thanks for nothing!
Paul G.
Timex Customer Service is the worst of any watch customer service I have ever had dealings with. I wanted find a replacement strap for my Grid Shock and was told that the Timex website does not offer them and that I should search Google to find a replacement. Having already done a Google search prior to contacting them the advice was worse than useless. I replied to their email, however they couldn't be bothered to answer it.
Mark
I ordered a watch on Timex.com and I never received it. The online tracking shows it arrived in Cleveland, close to where I live, then they shipped it to Columbus then to Indiana and back to Columbus where it has been sitting ever since Dec. 3. I have called repeatedly to customer service who did not solve my problem. I canceled my order so they sent me a return label for a product they never delivered to me. 5 calls later and I still do not have my watch or refund. I will never purchase anything from Timex ever again. It is a colossal waste of time and money. I don’t know how a business stays alive with such poor service.
