Timbuk2Reviews of timbuk2.com

Response from Timbuk2Mar 16, 2026

Thanks so much for the 5-star review. We’re glad you’re loving it — enjoy the adventures ahead!

Response from Timbuk2Mar 16, 2026

Thanks for sharing your experience. We’re sorry the shipment didn’t go out as quickly as expected, but we’re glad our team could help get it moving. We hope you love the backpack once it arrives—please feel free to reach out if you need anything.

Response from Timbuk2Mar 16, 2026

Thank you for the kind words! We're glad our team could help and appreciate you taking the time to share your experience.

Response from Timbuk2Mar 13, 2026

Thanks so much for your review! We're glad to hear the custom design process was easy and that you were able to create exactly the bag you wanted. We're also happy our team could quickly resolve the issue with your order and get your bag on its way. We appreciate your support and hope you enjoy your custom Timbuk2 bag for many adventures ahead!

Response from Timbuk2Mar 12, 2026

Thank you for your review, and we’re really sorry for the frustration here. We completely understand how disappointing it is to be asked for a review before your order has even arrived. Good news: your order has now shipped. Our team will be following up shortly with your tracking information so you can keep an eye on its progress. We truly appreciate your patience and the chance to make this right. If you have any questions in the meantime, please don’t hesitate to reach out.

Response from Timbuk2Mar 11, 2026

Thank you so much for the kind words! We're really glad Marlene was able to step in and help coordinate with our repairs team to meet your travel timeline. We hope your bag is back in action and ready for many more trips ahead. If there's anything else we can help with down the road, please don’t hesitate to reach out. Safe travels!

Response from Timbuk2Mar 11, 2026

Thank you for your feedback—we understand how that process could feel frustrating. Our warranty process sometimes requires the full bag so our team can properly inspect the issue and ensure the correct repair or replacement solution. That said, we appreciate you sharing your experience and will pass this feedback along to our team as we’re always looking for ways to improve.

Response from Timbuk2Mar 11, 2026

Thank you for sharing your experience! We're glad to hear your messenger bag held up through six years of heavy use and that our team was able to get it repaired and back in action for you. Our lifetime warranty and repair program are all about keeping gear going strong for the long haul. We truly appreciate your support and hope your bag continues to serve you well for many more adventures!