Heidiic H.
★☆☆☆☆
★☆☆☆☆ My experience with Tile Club was extremely frustrating and I would not order from them again. I had many of the same problems other customers have described. The biggest issue was dealing with damaged tiles and trying to get the situation resolved. Instead of feeling like the company was focused on fixing the problem the process became more about their policies and deadlines. The 72 hour damage reporting requirement is especially concerning. You are expected to inspect the shipment and report damage within that very short window. If you miss it the consequences can be serious. I found other customers reporting the same problem with broken tiles being discovered later and claims being rejected because of the deadline. The return process was another major issue. There are restocking fees and the customer can be responsible for return shipping. Full unopened boxes are also required for returns in many situations. That makes the advertised return policy sound much easier than the actual process feels when you are the customer trying to return something. I also had problems with communication and getting a straightforward resolution. Other customers have reported similar issues with delayed orders missing items broken tiles refund problems and long waits for responses. One recent customer reported waiting months for an order and another reported being charged $331 in shipping just to receive a replacement box after receiving broken tile. There are older complaints about customers receiving tiles that did not look like the website images and then facing restocking fees and return shipping costs. There are also reports of customers having trouble getting the full amount they expected back after returning unused tile. What makes this worse is that Tile Club presents itself around easy ordering fast shipping and easy returns while the actual policies place a lot of responsibility and financial risk on the customer when something goes wrong. Their own policies are something I strongly recommend reading before placing a large order. I am not saying every customer will have the same experience. Clearly some people are happy with the products and service. But I had the same type of problems that other unhappy customers have described and for me that was enough to completely change my opinion of the company. If you are thinking about placing a large order I would be very careful. Inspect every box immediately and understand the damage deadline return conditions restocking fees and shipping costs before you pay. After my experience I would choose another tile supplier.
Response from Tile ClubSep 11, 2026
We appreciate you sharing your experience. While we do make every effort to ship our tiles carefully, we do rely on customers inspecting them within that window so that we can assess how the damage occurred. We try to communicate up front that the tiles need to be inspected and damage does need to be reported within the 72 hour window so we can promptly ship replacements. Our damage and restocking/return shipping fees are listed on our website as we do believe in being up front and transparent. While our Customer Support team makes every effort to work with customers and their needs but do have to uphold those policies when breakage cannot be verified within the delivery window. They might be 'easy returns' relative to online tile ordering.