Tile Club Reviews | Read Customer Reviews of tileclub.com

Tile Club Reviews | Read Customer Reviews of tileclub.com

Tile Club reviews

358 approved reviews, newest moderated first

Lindsay C.
Oct 28, 2022
Quick and awesome
Got here quick and loved the tiles! I'm about to order more!
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Mary Skinner Navarre R.
Oct 25, 2022
Broken tiles
Doing a major remodel? Have boxes of materials arriving in advance of your contractor needing them? Makes sense. Ordered 7 boxes of backsplash tile. When it was time in the remodel process to install? Opened boxes and two boxes were all broken. Emailed them pictures and requested a refund and they said no… I didn’t request it within 72 hours of receiving delivery. I paid $160 for shipping broken tiles. Make sure you open your boxes when they arrive because this company does not put quality shipping or customer service first! Will never order from them or recommend them to anyone else.
Response from Tile ClubOct 27, 2022
I am sorry to hear about your experience. We are always doing our best to secure each shipment, however sometimes damages may occur in transit. According to our damages policy, we are happy to send a replacement and file a damage claim within 72 hours of the delivery date: https://www.tileclub.com/pages/damages-policy After 72 hours claims are no longer accepted by the shipping carriers. I see that you notified us about the damages 18 days past due, and the damage claim was not accepted at that point. As an action of a good will we offered you a 10% discount on a replacement order, that is valid any time.
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Karen K.
Oct 20, 2022
Poor Customer Relations
I ordered a pencil, that on the site, looked correct yet received the wrong item. I contacted the company and reordered the correct piece. I contacted the company for return instructions yet did not receive them in a timely fashion. Now, I am unable to return the merchandise for any credit. There was no working with me on this, and I order ALOT from them. Not anymore.
Response from Tile ClubOct 21, 2022
We are always happy to replace incorrect materials but had requested photos of the tiles you received to confirm that they were not the ones you ordered. We did not receive a reply or photos of the delivered tiles to confirm a replacement. It appears we did receive a separate return request for an order delivered outside of our 45-day return timeframe. We were not able to approve the return request based on the date, but if it was for materials that were indeed not what you ordered, please reply to our Customer Service's email requesting verification. https://www.tileclub.com/pages/return-policy
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Katie Mae F.
Oct 11, 2022
I am so happy with the tile and…
I am so happy with the tile and experience I had with Tile Club. I expanded my project and their customer service went above and beyond in making sure the additional tile I purchased was from the same batch/lot. The project turned out even more gorgeous than I could have imagined.
Response from Tile ClubOct 11, 2022
Thank you
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Stacey
Oct 6, 2022
Not trustworthy
Places an order on the weekend for overnight delivery (paid a fortune), didn't expect it to ship on the weekend, but its now almost Thursday and the still haven't shipped. No 2 customer service reps have told me the same thing. Totally not trust worthy.
Response from Tile ClubOct 11, 2022
We are sorry to hear about your experience. Per our investigation, FedEx did not scan the order during the pick up and did not provide us with the tracking information. We already forwarded this issue to FedEx and an action will be taken. According to our records, we sent you a replacement as soon as we heard about the problem. Also, we provided you with the return label to ship for the original order that was delivered as well. Please feel free to reach us if you have any questions or concerns
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Peter N.
Oct 2, 2022
20% of the tiles were broken
20% of the tiles were broken. Person responding wasn't helpful.
Response from Tile ClubOct 6, 2022
I am sorry to hear about your experience. I see that there is one order associated with your name, it is order #49913. Order #49913 was placed for two samples. According to our records, there was no damage inquiry in regards to this order. We emailed you and tried to call you to find more details about the damage, but we have not received a response yet. Could you verify that the feedback you left applied to a Tile Club order, please? Was it in regards to some other order number? Please let us know and we will be happy to assist you. Please find more information about our damage policy here https://www.tileclub.com/pages/damages-policy
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J J.
Sep 7, 2022
Restocking Fees False Advertising
Advertised a tile for a backsplash. The product received looks nothing like the images online and they want to charge me a restocking fee of 15% as well as make me pay for shipping. Please avoid at all costs. Their competitors offer free returns. Highly unethical company.
Response from Tile ClubSep 7, 2022
I am sorry to hear about your experience. Due to the features of natural stone, it is normal for this tile to look different from the website pictures. Therefore, we always are encouraging our customers to orders samples first and request current dye lot pictures. According to our records, we offered you an exchange for the upcoming dye lot, however it did not work for your project. Per our return policy8 we do not provide return shipping labels and a 15% restocking fee is applied for the returns. We are always eager to help our customers out and as a courtesy we provided you with return shipping labels for this order.
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Dennis C.
Sep 2, 2022
The tile we selected was perfect!
The tile we selected was perfect for our project. We are very happy with the outcome. The tile was delivered in less time than expected.
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