Tile ClubReviews of tileclub.com

I ordered two box. Only shipped one. And customer service is helpful

The Emporio Soft Jade tile is sublime. It arrived immediately, which was appreciated

I love this tile, it’s beautiful

Great product and fast shipping. Nice packing and customer service

Ordering was very efficient and easy to understand. I was very pleased to see that I could order samples. The ones I ordered were exactly as pictured and excellent quality. I certainly do recommend Tile Club.

Beautiful tile, Delivery was fast, packaging was awesome. Thank you

Great exp, fast delivery!

Ordered over one thousand dollars in tile from this company based on the images and specs. posted on their website. Upon receiving the tile, it was not at all as it looked on the website. The company states that some of the images were "digital renderings" and there are "possible variations due to lighting or screen settings". Its all bologna. The tiles I received look nothing like that was shown. The are flat, off white/gray tile and look unfinished. There is NO gloss whatsoever. They are 100% matte, flat, NO gloss, semi-gloss, etc. at all. The pearlescent look is barely visible. There is NO variation in color as shown on the site. After contacting customer service, they sent me an updated description of the tile, including a intentionally highlighted spec. sheet. This is the quoted reply from Kim at TileClub: "At the bottom of the website pictures we also have *Room scene images depicted might be a digital render and not an actual photograph. Differences between the image and physical product may exist. Always refer to physical samples for accurate representation." Kim then highlighted a portion of the description from the site that said "They have a slightly matte finish". These are not *slightly matte*. They are 100% matte and feel chalky and unfinished. I'm not even confident they would be safe for a shower wall as advertised. This company is stating they're advertising digital renderings that aren't real or accurate, and that is the customers fault? They've agreed to waive the outrageous 15% restocking fee, but then told me I'm on my own in regards to returning it. They state they have a 45-day return policy but neglect to explain the customer is on their own to figure out how to return a 250lb pallet via freight. I have no idea or experience in returning pallets via freight. The average consumer would not have access to this. I'm now forced to spend $270 to return these boxes of tile via UPS Ground which is OUTRAGEOUS. I've contacted my credit card company and plan to file a dispute. This entire experience borders on what I would compare to a scam. I will never do business with this company again.