TicketX is a secondary ticket marketplace for concerts, sports, and live events across the US. Founded in July 2023. TicketX delivers the most trusted and seamless ticketing experience.
TicketX (ticketx.com) has 61 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
ticketx.com
Website
ticketx.com
Category
Events & Venues
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Purchase tickets and never got them. They said it would be instant straight to my email….
Response from TicketXJul 19, 2026
Hi Bryce,
Thank you for your feedback. We're sorry to hear about your experience.
We can confirm that your tickets were delivered. While some tickets are delivered instantly, others have a seller-specified delivery date. If there was any confusion regarding the delivery timing, we sincerely apologize.
Thank you for your patience, and for flagging this for us.
JW
Janet Wong L.
Dear TicketX Support,
Dear TicketX Support,
I am writing to express my concern regarding recent communication issues. I have not received a response to my emails, and unfortunately, the messages I have been receiving are simply my own messages being sent back to me. This has made it difficult to resolve my inquiry effectively. I would appreciate it if you could look into this matter and provide a solution. Thank you for your time and assistance.
Response from TicketXJul 5, 2026
Hi Janet,
We're sorry to hear about this, and we completely understand the frustration of not getting a real response. What you experienced — messages coming back instead of reaching our team — was a technical fault on our end, and it has now been fixed so replies reach a member of our team properly.
Thank you for your patience, and for flagging this for us.
EL
Elizabeth
Best after market ticket company!
I bought 2 tickets to the 2026 FIFA World Cup match on June 18 in Atlanta. The price was undeniably lower than the other competitive companies ( Stubhub, SeatGeek, etc. ) The tickets were transferred in a timely manner and the experience was arguably the best of any sporting event I've ever attended.
Thank you TicketX!
Response from TicketXJun 24, 2026
Thank you for your review! We're glad to hear you found great value on TicketX and that your ticket transfer went smoothly. We hope you had an amazing time at the World Cup match and look forward to helping you again soon!
AN
Andy
Great experience
Easy to use, bought 3 tickets for a baseball game in Japan.
Tickets delivered on time and exactly what I purchased.
Super easy pdf delivery and everything worked fine at the stadium.
Would buy again from this service.
Response from TicketXJun 24, 2026
Thank you for your review! We're glad to hear the process was easy and that your tickets were delivered on time and worked perfectly at the stadium. We appreciate your support and look forward to helping you with your next event!
SV
Steven V.
Skeptical At First
When I first saw this company's ad on Facebook and went to their website and saw their prices I was extremely skeptical. Another company selling tickets, but this one I have NEVER heard of. I made one purchase and waited thinking if this is a scam I will dispute the charge. I purchased tickets to the Atlanta Dream game and it was to be delivered by June 1st, game was June 2nd, my purchase was May 3rd.
I worried for a whole month, is this going to happen, June 1st came and no tickets. I followed the company's instructions and contacted them. A few hours later I received the tickets and a few hours after that TicketX contacted me from my request providing me the ticket link as well.
I then went to the arena nervous, I've never used this secure pass (one of the ticketing platforms), was wondering if the tickets would work and if I would be embarrassed at the door. We got in, I went to the seats and hoped no one would walk up and say "you're in my seats," that didn't happen.
Everything happened as it was supposed to and I am pleased - with the promo, the price, the easy purchasing, the process...and will certainly use this platform again.
Response from TicketXJun 9, 2026
Thank you for your review. We're so glad to hear that everything worked out smoothly and that you had a great experience. we hope to see you again soon!
CR
Crystal
I ordered tickets once the concert had…
I ordered tickets once the concert had started and received the tickets within minutes which was great. I purchased 4 tickets and they sent 2 tickets at a time so I was able to open 2 of my tickets on the Ticketmaster app and I was not able to open the other 2 tickets. So only 2 people were allowed in and then I had to go with security to the box office and they were able to find my tickets which took awhile and had to show ID. That was a total inconvenience and wasted time.
Response from TicketXJun 9, 2026
Thank you for your feedback. We're glad your tickets were delivered quickly, but we're sorry to hear about the inconvenience you experienced at the venue. Thank you for choosing TicketX, and we hope to see you again!
HP
Harsh P.
Bought Eric prydz tickets for Montreal…
Bought Eric prydz tickets for Montreal everything went well.
Response from TicketXJun 9, 2026
Thank you for your review! We are glad to hear that it went well for you. We hope to see you again soon!
JM
Julie M.
Purchased tickets and still haven’t…
Purchased tickets and still haven’t received them. Emailed the company and never received a response. Show is in 5 hours. Do not used this site. It’s a scam.
Response from TicketXMay 18, 2026
We're sorry to hear about your experience and understand how stressful this must have been.
Our CS team always aims to respond as quickly as possible, and we hope our response reached you in time. If your tickets were not successfully transferred, please don't hesitate to reach out and we will ensure you receive a full refund.
We hope to have the chance to restore your confidence in TicketX.