TicketXReviews of ticketx.com

I have been trying to get someone to reply to my emails and have not heard back, and I see the company replies here so I am hoping they see this and reply to me. I placed an order for concert tickets for an event that is now less than a week away. After my purchase I received an email stating I needed to complete an identity verification and provide photos, and that my order was on hold until I do so. I replied to the email right away with everything that was asked for, and I still have not heard back if my identity is verified so my order can be taken off hold. I also replied back to that email several times, and submitted messages under the website's contact us form, all with no reply in over a week. My concert is less than a week away now. Can someone please reply to me regarding my order. UPDATE: Three hours after posting this review, I received my ticket transfer email. So while the order hold issue is resolved, this all could have been avoided with better and more responsive communication from the company, and that is still a negative aspect. The positive thing was the ticket price on this site was the best amongst all the ticket resale sites, and the coupon code and bundle deals made it even cheaper.

It was easy to find and purchase the tickets and we had no problem using them (for an NFL game). The only part I would change is the wait time to get the tickets. They did come on time, the day before the event. But using this platform for the first time wondering for weeks if the tickets would actually arrive was anxiety inducing.

I bought 4 tickets through them and had issues on the half of them .They did refund for one of these purchases and I'm having issues for an upcoming event with them. I've bought many tickets through other sellers and it never happened before. Update The tickets did arrive in the morning of the matchup I was going to attend and had positive experience afterwards. Good discount for cheaper seats too

I did have a problem w/ my order but it was fairly handled quickly. However, I was initially given the wrong info about how to get my tickets. I was told Ticketmaster & then later MLB. So that info if very important upfront. However, problem resolved & I still got a great deal on my tickets!

My skepticism was extremely high, but the transaction worked out exactly as I hoped it would. First and foremost, the seats that were a great value. Immediately after completing payment, I received an email notifying me that the tickets were available for transfer. Minutes later, I had the tickets in my Ticketmaster account. Before buying the tickets on this website, I researched the legitimacy and reliability of this platform...they were split between warning buyers not to do business with TicketX and applauding how well things went. I decided to take the risk. I would have given them a 5-star rating, but the anxiety I felt before placing the order is noteworthy. TicketX states that they don't require professional sellers to disclose the seat numbers, claiming it is to protect the privacy of the seller. That makes zero sense to me.

I was skeptical, but all the research said this was a legit site. I bought two concert tickets last week. One of them was transferred through Ticketmaster right away, the other one took a couple days and didn't go through Ticketmaster but I received just fine. I would use this site again! Best last minute ticket prices I could find.

My concert ticket only came one and a half hours before the show. I had a dry stressful day, wondering if it was going to come at all. I submitted several queries and emails before they responded. Thankfully I was waiting at the stadium.

I ordered tickets once the concert had started and received the tickets within minutes which was great. I purchased 4 tickets and they sent 2 tickets at a time so I was able to open 2 of my tickets on the Ticketmaster app and I was not able to open the other 2 tickets. So only 2 people were allowed in and then I had to go with security to the box office and they were able to find my tickets which took awhile and had to show ID. That was a total inconvenience and wasted time.