TicketXTicketX is a secondary ticket marketplace for concerts, sports, and live events across the US. Founded in July 2023. TicketX delivers the most trusted and seamless ticketing experience.
TicketX (ticketx.com) has 61 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingEvents & Venues · Tucson, Arizona
Excellent
Events & Venues · Culver City, California
Excellent
Events & Venues · ST PETERSBURG, Florida
Excellent
Events & Venues · Arlington, Texas
Excellent
61 approved reviews, newest moderated first
Lauren T.
Found the website while searching for last minute concert tickets. They had the tickets, great seats, gave me a promo code for $30 off and my ticket was available within minutes! No complaints!
Response from TicketXOct 21, 2026
Thank you for the great review! We're so glad we could help you find last minute tickets with great seats and a deal to match. We hope to see you back at TicketX for your next show!
Lori G.
TicketX never sent my tickets to my email (checked spam and junk). I had to contact TicketX and let them know. That was stressful at less than 24 hours prior to event. They were extremely quick to send me a link with my tickets so that was excellent service, but I should not have had to contact them if my tickets had be received in the first place.
Response from TicketXOct 20, 2026
We're sorry to hear about the stress this caused. However, we can confirm that your ticket links were sent to you on July 29th. We're glad our team was able to quickly resend you ticket links once you reached out. We hope you were able to enjoy the event!
Kristin L.
I have been trying to email ticketX to confirm that I have purchased two tickets for the right venue and would appreciate a response in regards of a refund
Response from TicketXOct 20, 2026
We're sorry to hear you had difficulty reaching us. We can confirm that we have sent you an email regarding your refund, and that a full refund has been processed for your order. Please check your email. If you have any remaining questions, please don't hesitate to contact us.
Jennifer M.
Loved my experience and mt tickets! Thank you
Response from TicketXOct 15, 2026
Thank you so much! We're thrilled you had a great experience. We hope to see you back at TicketX soon!
Deb
All in all, a hideous experience. I purchased my tickets weeks in advance, but approximately seven hours before the show, they still had not arrived. I contacted TicketX and spent the entire day going back and forth with them, trying to resolve the issue. One of the most frustrating aspects was that there was no one to call. The only way to contact customer service was through a message board, where responses could take time. When you are dealing with an urgent issue just hours before a show, this is simply not good enough. The lack of timely support made an already stressful situation even worse. Initially, TicketX told me they would send the tickets to Ticketmaster, but this never happened. They then said they would send them directly to the venue, but again, nothing arrived. With just 10 minutes to go before the show, I had to go to the venue’s box office, where thankfully they were able to honour my tickets. I am still at a loss to understand what went wrong. Despite spending hours trying to resolve the issue, I was given no clear explanation other than that they were contacting the seller. The whole experience made for an incredibly stressful day and was completely unacceptable. Buying tickets weeks in advance should provide peace of mind, not hours of uncertainty and worry right up until the last 10 minutes before a show. Based on my experience, I would not recommend TicketX.
Response from TicketXOct 13, 2026
We sincerely apologize for the incredibly stressful experience you had on the day of the show. Purchasing tickets weeks in advance should give you complete peace of mind, and we deeply regret that we were unable to deliver that. We understand how unacceptable it was to be left without a clear resolution until the final minutes before the show, and your feedback regarding our communication and support response times is something we take very seriously. We would very much like to look into what went wrong with your order. Please reach out to our support team again with your order details so we can investigate further and make this right.
Tc
Terrible site! Made a mistake and tried to correct immediately and I was stuck With tickets. They say that you could sell the tickets on the site. The tickets weren’t released to me to two days before the concert and it’s impossible to try to sell them on this site or even transfer them extremely confusing. I will never use this place again.
Response from TicketXOct 12, 2026
We're sorry to hear about the difficulties you experienced, particularly with trying to resell your tickets. We understand how frustrating this must have been. We would love the opportunity to look into this again and assist you further. Please reach out to our support team with your order details so we can do our best to help.
Julie V.
I have been trying to get someone to reply to my emails and have not heard back, and I see the company replies here so I am hoping they see this and reply to me. I placed an order for concert tickets for an event that is now less than a week away. After my purchase I received an email stating I needed to complete an identity verification and provide photos, and that my order was on hold until I do so. I replied to the email right away with everything that was asked for, and I still have not heard back if my identity is verified so my order can be taken off hold. I also replied back to that email several times, and submitted messages under the website's contact us form, all with no reply in over a week. My concert is less than a week away now. Can someone please reply to me regarding my order. UPDATE: Three hours after posting this review, I received my ticket transfer email. So while the order hold issue is resolved, this all could have been avoided with better and more responsive communication from the company, and that is still a negative aspect. The positive thing was the ticket price on this site was the best amongst all the ticket resale sites, and the coupon code and bundle deals made it even cheaper.
Response from TicketXOct 9, 2026
We're glad your tickets came through in time for the concert! However, we sincerely apologize for the delay in our responses during the verification process — your frustration was completely valid. We hear your feedback on our communication and are actively working to improve our response times. We hope you enjoy the show and look forward to welcoming you back to TicketX!
Joel R.
Bought tickets and never received them. Customer service gave me the run around till I missed the concert
Response from TicketXOct 6, 2026
We are truly sorry that you missed the concert. Unfortunately, the seller cancelled the transfer of your tickets, which was completely out of our control. As a result, a full refund has been processed for your order. We sincerely apologize for the frustration caused by the experience and hope to have the opportunity to make it up to you in the future.