TicketXReviews of ticketx.com

I have been trying to email ticketX to confirm that I have purchased two tickets for the right venue and would appreciate a response in regards of a refund

All in all, a hideous experience. I purchased my tickets weeks in advance, but approximately seven hours before the show, they still had not arrived. I contacted TicketX and spent the entire day going back and forth with them, trying to resolve the issue. One of the most frustrating aspects was that there was no one to call. The only way to contact customer service was through a message board, where responses could take time. When you are dealing with an urgent issue just hours before a show, this is simply not good enough. The lack of timely support made an already stressful situation even worse. Initially, TicketX told me they would send the tickets to Ticketmaster, but this never happened. They then said they would send them directly to the venue, but again, nothing arrived. With just 10 minutes to go before the show, I had to go to the venue’s box office, where thankfully they were able to honour my tickets. I am still at a loss to understand what went wrong. Despite spending hours trying to resolve the issue, I was given no clear explanation other than that they were contacting the seller. The whole experience made for an incredibly stressful day and was completely unacceptable. Buying tickets weeks in advance should provide peace of mind, not hours of uncertainty and worry right up until the last 10 minutes before a show. Based on my experience, I would not recommend TicketX.

Terrible site! Made a mistake and tried to correct immediately and I was stuck With tickets. They say that you could sell the tickets on the site. The tickets weren’t released to me to two days before the concert and it’s impossible to try to sell them on this site or even transfer them extremely confusing. I will never use this place again.

Bought tickets and never received them. Customer service gave me the run around till I missed the concert

There's been no communication other than a demand that I send in my driver's license picture. I paid $3,000 for a set of Eagles tickets in Las Vegas and haven't received any confirmation but I sure did a lot of spam mail asking me to buy more things from them. Your response is incorrect you're not required to check anything I paid the money for the tickets I get the tickets it's as simple as that you have no business whatsoever asking who I am or any other thing other than that I bought tickets from many vendors over the years this is the first time that this has happened. It's unacceptable what if I wanted to sell this tickets on the open market and you don't even give them to me or tell me how to obtain it. I want the tickets or I want my money back I've already asked you for that you've got two options take it or leave it

Extremely concerning experience with TicketX. We purchased tickets through TicketX for a football game in Alabama and traveled from Florida specifically to attend the game. As of approximately 22 hours before kickoff, we still had not received our tickets. I have repeatedly attempted to resolve this with TicketX. The customer-service phone number I tried does not work, so I have had to rely on messaging. TicketX IS responding to my messages, but they are telling me that the tickets were sent. We now are *9* hours from the event and we still have not received them. There is no ticket-transfer email in my inbox or spam/junk folder, and there are no tickets in my Ticketmaster account. I have asked TicketX to provide proof of the transfer, including the email address the tickets were transferred to and confirmation that the Ticketmaster transfer was actually initiated. This is especially frustrating because we did not simply purchase tickets for a local event. Our family traveled from Florida to Alabama specifically for this game and incurred the expenses associated with that trip. We are now facing the possibility of missing the event despite having paid for tickets. At this point, being told that the tickets were “sent” is not a resolution. I need TicketX to either provide valid, accessible tickets in time to attend the event or issue a full refund. I have retained screenshots and documentation of the purchase, my Ticketmaster account, my email, and my communications with TicketX. I will update this review if TicketX resolves the situation.

This company is a 100% scam. I ordered tickets and they sent the wrong tickets twice. There is no customer service number, just an email. They take sometimes 12 hours to respond. As of right now I am out $160 and since it's only 2 days till the show and will have to pay 2x the price from another site. This was a gift for my daughter's 16th birthday and they have completely ruined a once in a lifetime occasion. Please take heed of all the other 1 star reviews and stay far away from this company

DON’T BUY! Sent WRONG tickets. I bought tickets to a concert in Colorado and the tickets emailed to me are for a UTAH concert. I’ve emailed them five times and they have not yet fixed the mistake and my concert is in two days. UPDATE: per their reply to my review which was obviously for show, they still haven’t fixed the problem. Absolute horrible company that lies to make their image better