ThumaReviews of thuma.com

i live in sourthern CA. I purchased a simple stacking shelf unit, it shipped out from Bloomington, CA, but for some reason went all the way to the East Coast, and then returned to CA, finally was delivered a week and half later. during this time, reached out to Thuma, their 'concierge' took five days to respond, providing the exact same tracking information i already had, and was inquiring about. their customer service is a joke at best. beware. products are decent, but services provided are iffy.

Bed frame was ok, (not as precisely built as they represent,still functional) but service was terrible, unless you want to be helped by "Priscilla the chatbot." Seriously, that's as far as I could get in seeking service.

Delivery was missing multiple items. Emailed them and haven’t heard anything. It’s been days and I’m left with a partial bed frame sitting on the floor in my bedroom. EDIT: Remaining pieces were delivered after some delay which was blamed on FedEx. Overall minimal scuffs/nicks. Without a phone number to call the waiting on customer service email responses left a bit to be desired but the order was fulfilled.

This experience has just left me frustrated. The shipper botched the delivery. First they explained the shipping date couldn’t be moved and the shipment would be drop shipped at our house. So i said fine and made arrangements to be home. I get notifications from the shipper to call them and they stated that the date has been changed without even notifying me. Said they didn't have my information to reach out to me. So now we are moving tomorrow and wont have the pieces we had ordered. Ok fine not a problem, reach out to Thuma and no response, no number just a lousy email and the hope they get back to me at some point. No way to fix or correct the issue. So the 6k I spend can get charged back and cancel the remainder of our order. What a terrible experience all around. This company shouldn’t be in business.

Bought a $1500 bed frame. It arrived with a few damaged pieces. They sent replacement pieces, which were also damaged, and all different stain colors. Customer service went from responding multiple times per day to not responding for 5 days in a row. I just disputed the charge on my card and told them to issue me a refund and come get the garbage they sold me.

Thuma is not what you think. Their website looks beautiful, presenting them as a sustainable brand with excellent customer service, but that’s misleading. I ordered the Classic Dog Bed Frame on December 26th, expecting it to ship in five days. After three weeks and multiple inquiries, I was told it was on backorder. Seven weeks later, I finally received it, but the frame was of terrible quality. The wood was damaged and falling apart, with the outer layer flaking and pieces peeling off. I refused to keep a product sold as top-quality when it was clearly damaged. Each time I contacted customer service, I got a different representative who didn’t know my situation, making me start over. Initially, I considered keeping the wrong color they sent, but the poor quality was disappointing. Their solution? I had to return the product first, and it would take weeks for a refund. That’s not how a serious company operates. I like their design concept, but don’t expect quality. I won’t order from Thuma again. For anyone considering Thuma, remember: not everything that glitters is gold. I wish Trustpilot allowed me to upload pictures as proof of the product’s quality so you can see I’m not lying. This is just another internet company that doesn’t deliver on its promises.

Thuma presents itself as a sustainable, long-term furniture brand, which is why this experience was so frustrating. I bought a Pillowboard Cover that was advertised as compatible with their Pillowboards, only to be told after checkout that it wouldn’t work because of a design change. The suggested fix was to buy a new Pillowboard that costs more than three times the price of the cover. Requiring customers to replace major pieces instead of supporting existing products really undermines the sustainability message. Based on this experience, I would not recommend the company.

I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck. What's worse is how customer service handles it. They act like offering a replacement is some generous favor, as if I should be grateful they're sending me the undamaged product I already paid for. This isn't a courtesy, it's the bare minimum when you ship broken furniture. For a brand that positions itself as premium and charges accordingly, the pattern is unacceptable. You're paying top dollar for products that arrive damaged and then dealing with a customer service team that treats basic order fulfillment like they're doing you a favor. If you're considering Thuma, be prepared for damaged items and a frustrating resolution process. There are other furniture brands that actually deliver what you pay for the first time.