ThryvReviews of thryv.com

The software itself is fine, I didn't use it for much other than social posting but there are other tools available for this. They advertise that they'll get your business onto something like 32 listings? But 15 of those don't work in New Zealand, so honestly I just don't think it's worth it. My experience with their team was plenty friendly to start with when I first was looking to buy, and once I'd made the purchase they were happy to help me get set up. When I tried to cancel our subscription they just ignored my email (I followed up three times) and I ended up getting charged for the next month. When I called their call centre they were more helpful and cancelled my subscription. They said there was a 30-day cancellation policy - but when I advised that I don't believe this was ever mentioned to me, and due to the lack of response I'd received from their team, they decided to refund the charge.

When Adam Gleeson first reached out to me, my account was in disarray. Things weren’t being followed up, no one was getting back to me, and the system wasn’t working the way it should. Adam’s call changed everything. Since taking on my account, Adam has been exceptional — helping me transition into the Thryv platform and marketing centre, integrating Keap, and overseeing a complete redesign of my website. Everything he has done has been handled with the utmost care and attention to detail. He takes things personally. He makes sure everything is done properly, and if something isn’t right, he finds the right person to fix it — no excuses, no delays. Beyond his professionalism, Adam is genuinely a wonderful person to deal with. Kind, polite, highly intelligent, and he really knows his stuff. He doesn’t just manage an account — he takes ownership of it. I would not hesitate to highly recommend Adam to anyone looking for someone to handle their marketing and help their business grow. If you want someone who will take your business seriously and actually deliver results, Adam Gleeson is that person.

We had a very disappointing experience with Thryv. Our company invested a significant amount of money with them over many years, even before they became Thryv, and unfortunately we saw little to no measurable results from their digital marketing and SEO services. We requested to cancel all services prior to 2025 for both of our companies. One account was cancelled, but the other was not. The account manager handling our request later left the company, and we were told there was “no record” of the cancellation request for the remaining services. We were then informed that each individual service required a separate cancellation request, despite clearly requesting to cancel all digital and print services. As a result, we were billed for print advertising services we did not approve and later contacted by collections regarding those charges. This was extremely frustrating, especially considering our long payment history and years of business with the company. We even gave Thryv another opportunity by signing back up for digital services later on, paid on time throughout the contract, and still did not experience meaningful results or improvement in lead generation. Overall, the experience was disappointing, communication was inconsistent, and the billing dispute process was very frustrating. Based on our experience, I would not recommend Thryv. This is my response to Thryv reply: Thank you for your response. I would still like this matter reviewed further because I genuinely believe there was a misunderstanding regarding the cancellation of services. I have email evidence showing that I attempted to cancel services with our account manager, Jenna Takenishi, in March 2023. In one of my emails, I specifically stated: “Just continue the website service and cancel everything else.” At the time, I believed this request was sufficient to stop the remaining advertising services. Jenna was our active account manager, and I had no knowledge that she later resigned from the company. After taking over management of these accounts in 2022, I relied on communication with Thryv representatives to manage and cancel services appropriately. What has been especially frustrating is that this matter has now been sent to collections despite my good-faith efforts to communicate and resolve the issue. We were long-time customers well before Thryv, dating back to Vivial and earlier advertising relationships. Over the years, we invested significantly in advertising under Bob’s Sweetwater Pumping Service, B and B Pumping Services, and now 2B Environmental Inc. Additionally, we recently signed up again with Thryv, and even during that experience we encountered cancellation and billing issues that required us to dispute charges. This reinforced my concern that there may be ongoing problems with how cancellation requests are processed and communicated. I respectfully request a good-faith review of the account history, cancellation communications, and billing timeline, especially considering the email evidence showing my intent to cancel all services except the website.

Thryv Marketing did a terrible job all around. Scheduled meetings at times did not happen, promised reports were never received, Thryv lost control of our spend so we were charged beyond budget, people were not able to explain to us what Thryv had done / was doing to advance our marketing campaign, a different person was assigned to talk to us each time and they seemed to have no knowledge of the account or our past issues, and bottom line, our business decreased under Thryv which is the last thing anyone wants from a marketing agency. Not for me to analyze but didn't seem that Thryv had the knowledge level or resources to have taken on more business.

Tracey Ann from Thryv is amazing,she has helped setting up our Marketing project and website details

its garbage dont waste your time. You'll get snake oil salesmen left right and center that over promise and under deliver, and then when you reach out to a representative to cancel, they send you to another one that will continue with the snake oil sales, get billed for another month a week after requesting to cancel and then not get a refund due to some fine print policies you werent told about in the first place. They pressure you and ring you for months to try and bring you on board and then when you finally are on board, everything is buggy, half of the service they offer is unavailable and the rest is just garbage tied together with garbage. They use the fact that they own yellow pages to gain your trust. I for one am regretting not looking deeper into them because they dont have accessible reviews on Google, Facebook or any major business profile they control, with the only reviews on third party websites like ProductReviews and TrustPilot where they're poorly rated and have no control over the reviews that go up

When I tried to cancel you objected saying I had a verbal contract. That's ludicrous, if it's not in writing it's not a contract. You did not produce what you said, and when i canceled you hit my account for $744 within two weeks after I canceled which should have been 30 days. What you did was illegal. FRAUD!!!!!!!!!!!

This company has been ripping me off for years. Finally they let me out of contract after so many promises. And then what happens. They just took money out of my account again 2 days ago. They are awful on customer service and don't do anything they claim they will do. Save yourself the headache and pass on this company, they are there for you and after you sign a contract they are gone. I have been dealing with it for 20 years.