ThryvReviews of thryv.com

Response from ThryvApr 16, 2026

Hi there, I’m really sorry to hear about your experience this sounds incredibly frustrating, especially after trying to get it resolved for so long. I’d genuinely like to look into this for you and understand what happened here, including the concerns around billing and your ads. I’m going to request your contact information through Trustpilot so I can connect with you directly and work toward a resolution.

Response from ThryvApr 16, 2026

Hi Maria, I’m really sorry to hear about your experience this is definitely not the kind of experience we want for our clients, especially when it comes to billing and cancellations. I was able to locate your account and will be following up with you directly shortly to review everything and work toward a resolution. I appreciate you sharing this feedback and giving us the opportunity to make this right.

Response from ThryvApr 16, 2026

Hi Tom, I’m really sorry for the confusion and frustration here I can understand how concerning this must feel, especially after reviewing past billing. You should always have clear visibility into what you’re signed up for and how it’s performing. I’d really like to review your account with you to ensure everything was properly authorized and that you have full clarity on the services and billing. I’m going to request your contact information through Trustpilot so I can connect with you directly and take a closer look.

Response from ThryvApr 13, 2026

Thank you so much for sharing this, Mark. Making that shift from “old-school” to digital can feel like a big leap, so it’s awesome to know Tracy-Ann was able to make the process feel smooth and manageable for you. I’ll be sure to pass this along to her, she’ll really appreciate it! If there’s ever anything else you need as you continue growing your online presence, we're always here to help.

Response from ThryvApr 6, 2026

I’m really sorry to hear this was your experience, Ann. I completely understand how challenging contracts and cancellations can feel if expectations aren’t met. I’d really like the chance to look into this for you and help make it right. I’ll be requesting your contact info through Trustpilot so I can follow up directly and better understand what happened. Talk soon, and I appreciate you bringing this to our attention.

Response from ThryvApr 6, 2026

I’m really sorry to hear this, Shaidy. This isn’t the experience we want for you, and I’d really like to look into what happened. I’ll be requesting your contact info through Trustpilot so I can follow up directly and help work toward a resolution. Thank you for bringing this to our attention, I’ll be in touch soon.

Response from ThryvApr 2, 2026

This isn’t the level of communication or accuracy we want for any of our clients. I’d really like to take a closer look at your listing, get the phone number corrected right away, and help address those reviews so they’re properly attributed. If you’re open to it, I can personally help get this resolved and make sure you have clear, consistent updates moving forward. I'll request your info via Trust Pilot so that I can help. Thanks!

Response from ThryvApr 2, 2026

Hi Stacey, I’m really sorry you’ve had this experience, especially with incorrect information and reviews being tied to your business. I can completely understand how frustrating that must be. This definitely isn’t the experience we want for you. I’d like to take a closer look at your listing, get the phone number corrected, and help address those reviews so they’re properly attributed. I’ll be requesting your contact details through Trustpilot so I can connect with you directly and get this resolved as quickly as possible. I appreciate you bringing this to our attention, and I’m here to help make this right.