ThryvReviews of thryv.com

Response from ThryvOct 14, 2024

Hi Jae, I sincerely apologize for the frustrations you have encountered with Thryv. I regret that there was confusion about the terms of your agreement and that you received unexpected charges after your cancellation. This is not the level of service we strive to provide, and I appreciate you bringing these issues to our attention. I would like to personally investigate this matter to ensure that your account is handled correctly and that no further charges are applied. Please reach out to me directly at [email protected], and I will do my best to resolve this for you promptly. Thank you for your understanding, and I hope to hear from you soon.

Response from ThryvOct 14, 2024

Hi Robert, thank you for taking the time to share your experience with Thryv. I sincerely apologize for the frustration and disappointment you've experienced during your campaign. Your feedback is invaluable to us. I am truly sorry that our leads campaign did not meet your expectations, and I understand how important it is for your practice to see a tangible return on investment. We strive to provide effective marketing solutions, and it seems we fell short in this instance. I would like to assure you that your experience does not reflect our standards or our commitment to our clients. Regarding the unexpected phone calls and issues with conversions, getting clarity on how to handle incoming leads and maximize potential patient interactions is a priority for us, and I wish we could have better supported you during your contract. As for the website ownership, I apologize for any miscommunication about the hosting and proprietary changes. It is our intention to provide flexible solutions that meet our clients' needs, and I regret that this aspect caused you additional stress. I want to resolve this issue and give you the access you need to manage your online presence as you see fit. While I understand that your trust in us has been shaken, I would appreciate the opportunity to discuss your concerns further. I'm committed to finding a solution that could help reconcile your experience with us. Please don’t hesitate to reach out to me directly at [email protected], so we can make it right. Thank you again for your feedback. We are dedicated to learning from situations like these to improve our services.

Response from ThryvOct 14, 2024

Hi Tim! Thank you for sharing your feedback with us! We are thrilled to hear that you have had a positive experience with Thryv. If there is anything in the future we can assist you with, please let us know!

Response from ThryvOct 14, 2024

Hi Becky! Thank you so much for taking the time to leave such a thoughtful and detailed review. We genuinely appreciate your kind words about Logan and our team at Thryv. It’s wonderful to hear that our approach to understanding your needs has made a positive impact on your experience. Logan embodies the values we strive for at Thryv, prioritizing transparency and support above all else. We're thrilled to know that you've found our services valuable over the past year, especially in maintaining your website and social media presence. Your satisfaction drives us to continually improve and provide the best solutions possible. If you ever have questions or need further assistance, do not hesitate to reach out. We look forward to continuing serving you.

Response from ThryvApr 3, 2024

Hi Wayne -- really bummed to get this feedback and understand how frustrated you were with it. We've reviewed your case and found that there may have been some misunderstandings regarding the requirements for using our platform. For an optimal experience, an internet connection is essential, which it looks like you didn't have at the time of purchase. Additionally, it seems there was an error with the email address provided to us, which might have caused communication issues. We'd love to see you grow your business successfully with Thryv, so we're always here to help -- please don't hesitate to reach out to customer care.

Response from ThryvApr 3, 2024

Hi David, I'm so sorry to hear you're having issues with cancellation. Please reach out to [email protected]. They should be able to help you get this sorted.

Response from ThryvOct 14, 2024

Hi Nate, we're thrilled to hear that Thryv is making a positive impact on your business. We're especially glad to hear about your experience with Steve. He exemplifies our commitment to customer service and goes above and beyond to support our clients. I will be sure to pass along your kind words to him! If you have any further suggestions or needs, please don’t hesitate to reach out. We’re here to help!

Response from ThryvOct 14, 2024

Hi Kathy, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our team at Thryv was able to resolve your issue quickly and to your satisfaction. Providing exceptional client support is our top priority, and we’re glad we could meet your needs. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!