ThryvReviews of thryv.com

2.5439 reviews
Sales & Marketing
2200 West Airfield Dr., Grapevine, Texas

Write a review

Call Directions Website

Thryv

Write a review

About Thryv

Thryv is AI powered small business marketing software and a growth platform built for local service businesses. It combines online listings, reputation management, social media management, websites, digital advertising, and AI-powered lead insights with done-for-you marketing services to help businesses attract and convert more customers.Built for local service businesses, Thryv combines easy-to-use marketing software with done-for-you marketing services, giving owners the flexibility to manage their marketing or get expert help.With Thryv, businesses can:• Get discovered and build trust through online listings, professional websites, social media, and reputation management.• Attract potential customers through targeted advertising and search marketing.• Focus on promising opportunities with AI-powered lead scoring and insights.• See which marketing efforts drive leads, customers, and revenue—and make more informed decisions about where to invest.Thryv brings these capabilities together in one connected platform, helping business owners spend less time coordinating their marketing and more time serving their customers. Free onboarding, training, and ongoing support help customers get started and keep moving forward.More visibility. More opportunities. More confidence in how you grow.

Thryv (thryv.com) has 439 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thryv.com
Website: thryv.com
Category: Sales & Marketing
Location: Grapevine, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Sales & Marketing, Texas

Write a review

About Thryv

Thryv (thryv.com) has 439 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: thryv.com
Website: thryv.com
Category: Sales & Marketing
Location: Grapevine, Texas
Listed on Five Star Index: 2026

David D.

May 3, 2024

The worst CRM I have ever encountered…

The worst CRM I have ever encountered in my two decades of working with businesses and helping them set up software. Had a client leave them recently and Thryv refused to release the number they had registered for the client to use with the software. So the phone number they had been texting from and receiving calls through for two years was lost unless they wanted to stay with this company. They claim that we were told not to use the number in their ads but 1) you don't need it in your ads for this to be an issue if you've been texting everyone from it and 2) they plastered that number all over the website they built for us...bottom line is this is a hack company. They botched handling the registering of numbers for the new texting laws and we were without sms for over two months. They don't know what they are doing but will charge you top dollar. The support is a joke, the chat support never has an answer and always and to pass it on up the chain. If, and that's a big if, you hear back from someone they have zero idea why they are even calling you. That's right they can't even use their own system properly because it's a terrible system for customer management. The integration with Zapier is useless. Contacts entered in through Zapier do not show up at the top of your inbox...nope...they just appear in a random spot way down the list and it is very easy to lose track of contacts if your staff is not technically savvy. Do not give them your money.

Response from ThryvOct 14, 2024

Hi David, thank you for taking the time to share your feedback. I am truly sorry to hear about your negative experience with Thryv. It is unacceptable that your client faced difficulties with the phone number registration and that you experienced a lack of support during this process. I understand how critical communication tools are for your business, and I regret that we did not meet your expectations. We strive to provide a seamless experience for our clients, and it is clear that we fell short in your case. I would like to personally investigate this matter further and see how we can rectify the situation. Please reach out to me directly at [email protected], and I will do my best to assist you.

Thryv reviews

439 approved reviews, newest moderated first

Jason M.
May 22, 2024
I am a current Thryve customer !!! DO NOT DO IT.
I am a current Thryve customer !!!! and they are absolutely horrible! after the initial set up they completely disregard you. I have been trying to work with them for two months to fix the service i pay for monthly. NO ONE cares. I also just realized that no messages go out for google review. I found out 5 months later when I ran my own test. DO NOT USE THIS COMPANY. My guys cant make estimates in the field even with multiple zoom meetings. 2 of which I was online waiting and receive no call no show. They are absolutely horrible.They also do not care. For a scheduling company they cant even adhere to there own system.
Response from ThryvOct 14, 2024
Hi Jason, thank you for taking the time to share your feedback with us. Your concerns are completely valid, and I apologize for the inconvenience this has caused you. I understand how critical it is for you to receive timely support, especially when it impacts your business operations, and I would like to personally address your concerns and work towards a resolution. Please reach out to me directly at [email protected] so we can discuss this matter further and ensure that we get the support you need.
Clinton
May 7, 2024
I like using the Thryv platform
I like using the Thryv platform. It has worked well for my business.
Response from ThryvOct 14, 2024
Hi Clinton! Thank you for your positive feedback! We are thrilled to hear that the Thryv platform has been beneficial for your business. Our goal is to provide tools that help our clients succeed, and it’s rewarding to know that we are meeting your needs. If you have any suggestions or features you would like to see in the future, please don’t hesitate to reach out.
Roberto James M.
May 7, 2024
It was a very difficult app to…
It was a very difficult app to configure. Even with tremendous software development and user experience we had to abandon the idea of using this product after three weeks. I can see that if we could have figured it out, it would have been very useful but it is so complicated we could not even figure out how to cancel our subscription.
Response from ThryvOct 14, 2024
Hi Roberto, we are continuously working to improve our user experience. I would like to ensure that you are able to cancel your subscription without any further hassle. Please reach out to me directly at [email protected], and I will personally assist you with this process. If you have any specific suggestions on how we can make the app more user-friendly, I would love to hear them. We appreciate your insights and hope to have the opportunity to serve you better in the future.
Melissa S.
May 5, 2024
Complete and utter stuff up
Complete and utter stuff up! The Business Centre never worked. Transferred to the Marketing Centre. Attended two Zoom meetings with the sales rep, director and sales team. Nobody could get the log in right!!!!! After an hour and 40 minutes we were back to square one. Cancelled my account in writing. Started receiving emails for onboarding with no acknowledgement of my cancellation. Cancelled my CC Card. Started receiving emails from Thryv in regards to 'leads' for my business. These so called leads were people wanting Virgin Airlines and were not at all related to my Business!!!!! Still getting these calls. Unfortunately I signed up another Company at the same time. I was quoted $308.00 per month. Thryv, after I cancelled in writing, have been debiting this account $607.00 at a time twice in a month!!!! The account hasn't even been set up yet. The onboarding sessions are long and tedious, everything is slow. Nothing works. I have called and left messages but nobody responds. Complete and utter joke. Fraudsters!!!! This Card will also be cancelled ASAP. They couldn't even get the phone number on the Yellow Pages listing right. It's so bad it's almost comical!!!!!!!!!!!
Response from ThryvOct 14, 2024
Hi Melissa, I sincerely apologize for the numerous issues you encountered with Thryv. Your feedback is incredibly important to us, and I am truly sorry to hear about the frustrations you faced. It is unacceptable that you experienced login issues, lack of communication regarding your cancellation, and incorrect billing. I understand how these problems can impact your business, and I want to assure you that we take your concerns seriously. I would like to personally investigate this matter and ensure that your cancellation is processed correctly, as well as address any billing discrepancies. Please reach out to me directly at [email protected], and I will do my best to resolve these issues promptly. We appreciate your feedback, as it helps us improve our services. I hope to have the opportunity to make this right for you. Thank you for your understanding.
David D.
May 3, 2024
The worst CRM I have ever encountered…
The worst CRM I have ever encountered in my two decades of working with businesses and helping them set up software. Had a client leave them recently and Thryv refused to release the number they had registered for the client to use with the software. So the phone number they had been texting from and receiving calls through for two years was lost unless they wanted to stay with this company. They claim that we were told not to use the number in their ads but 1) you don't need it in your ads for this to be an issue if you've been texting everyone from it and 2) they plastered that number all over the website they built for us...bottom line is this is a hack company. They botched handling the registering of numbers for the new texting laws and we were without sms for over two months. They don't know what they are doing but will charge you top dollar. The support is a joke, the chat support never has an answer and always and to pass it on up the chain. If, and that's a big if, you hear back from someone they have zero idea why they are even calling you. That's right they can't even use their own system properly because it's a terrible system for customer management. The integration with Zapier is useless. Contacts entered in through Zapier do not show up at the top of your inbox...nope...they just appear in a random spot way down the list and it is very easy to lose track of contacts if your staff is not technically savvy. Do not give them your money.
Response from ThryvOct 14, 2024
Hi David, thank you for taking the time to share your feedback. I am truly sorry to hear about your negative experience with Thryv. It is unacceptable that your client faced difficulties with the phone number registration and that you experienced a lack of support during this process. I understand how critical communication tools are for your business, and I regret that we did not meet your expectations. We strive to provide a seamless experience for our clients, and it is clear that we fell short in your case. I would like to personally investigate this matter further and see how we can rectify the situation. Please reach out to me directly at [email protected], and I will do my best to assist you.
Guy
May 2, 2024
Not satisfied with recent changes or my…
Not satisfied with recent changes or my local rep. Recent changes made to the social media posts' accessibility have made things much more time consuming and difficult. Furthermore, our local rep does not follow up and is not at all responsive now that we're bound to a contract.
Response from ThryvOct 14, 2024
Hi Guy, thank you for sharing your feedback. I sincerely apologize for the challenges you’ve faced with the recent changes to our social media posting features. We understand that any changes to our platform can impact your workflow, and I regret that these adjustments have made things more time-consuming for you. I would like to address your concerns directly and work towards a resolution. Please reach out to me at [email protected], and I will ensure that your feedback is heard and that we take the necessary steps to improve your experience.
Charlonda
Apr 30, 2024
I LOVE MY THRYV
I LOVE MY THRYV! I am so happy that I made the choice to start, they all have been so lovely helpful and just the sweetest and best team of people. Absolutely the BEST!
Response from ThryvOct 14, 2024
Hi Charlonda! Thank you so much for your wonderful feedback! We are thrilled to hear that you love Thryv. Your satisfaction is our top priority, and it’s rewarding to know that our efforts to provide helpful and friendly support are appreciated. If you have any suggestions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to support you and your business!
Jim W.
Apr 30, 2024
I spent $5k to learn "Let People Do…
I spent $5k to learn "Let People Do What They Do. You Do What You Do." After that, it was one "company" after another that promised to fix my website and maximize my online presence. I finally met Cheryl Montgomery from Thryv who showed me a cost effective way to do all of the things I wanted to do with my online presence, and more.
Response from ThryvOct 14, 2024
Hi Jim! Thank you for sharing your experience with us! I’m thrilled to hear that Cheryl was able to provide you with a cost-effective solution to enhance your online presence. We understand how challenging it can be to navigate the complexities of digital marketing and website management, and it’s great to know that our team could help you find the right path forward. If you have any further questions or need assistance as you continue to grow your online presence, please don’t hesitate to reach out.

ThryvReviews of thryv.com

About Thryv

About these reviews

More in Sales & Marketing, Texas

InboxRev

Crystal Images

INK

Holden Towels

ThryvReviews of thryv.com

Thryv reviews

I am a current Thryve customer !!! DO NOT DO IT.

I like using the Thryv platform

It was a very difficult app to…

Complete and utter stuff up

The worst CRM I have ever encountered…

Not satisfied with recent changes or my…

I LOVE MY THRYV

I spent $5k to learn "Let People Do…

About Thryv

About these reviews

More in Sales & Marketing, Texas

InboxRev

Crystal Images

INK

Holden Towels

Thryv reviews

I am a current Thryve customer !!! DO NOT DO IT.

I like using the Thryv platform

It was a very difficult app to…

Complete and utter stuff up

The worst CRM I have ever encountered…

Not satisfied with recent changes or my…

I LOVE MY THRYV

I spent $5k to learn "Let People Do…