ThryvReviews of thryv.com

Response from ThryvOct 14, 2024

Hi Sabrina, thank you for taking the time to share your feedback regarding your recent experience with Thryv. We sincerely apologize for the dissatisfaction you encountered during your demo call. Your experience does not reflect the high standards of service we strive to provide to our customers. We understand that clear communication and a thorough understanding of our offerings are essential, especially when you are exploring options for your business needs. It is concerning to hear that you felt the interaction was unproductive and that Brandon's approach did not meet your expectations. We will address this matter internally to ensure that our representatives are equipped to provide informative and engaging conversations. Your feedback is invaluable to us as we continuously work to improve our services. We would appreciate the opportunity to make this right and provide you with the information you need about our products. If you are open to it, please reach out to us directly at [email protected], and we will ensure that a knowledgeable representative assists you promptly. Thank you once again for your feedback. We hope to regain your trust and demonstrate the value that Thryv can bring to your business.

Response from ThryvOct 14, 2024

Hi Joseph, we appreciate you taking the time to share your positive experience with Thryv! We are thrilled to hear that you found our customer service exceptional and our app easy to use. Our team is dedicated to providing friendly and helpful support, and it’s wonderful to know that their efforts have made a difference for you and your business. Your feedback motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you once again for your kind words and for choosing Thryv.

Response from ThryvOct 14, 2024

Thank you for sharing your feedback regarding your experience with Thryv. I sincerely apologize for the frustrations you have encountered, and I want to assure you that your concerns are taken very seriously. It is disheartening to hear that you feel we have not met your expectations, particularly regarding support and pricing. We strive to provide transparent communication and reliable service, and it is clear that we fell short in your case. I understand how critical it is for your business to have consistent access to our services, and I regret any impact this has had on your operations. I would like to investigate your concerns further and work towards a resolution. Please reach out to me directly at [email protected] so we can discuss your experience in more detail. Your satisfaction is important to us, and I am committed to addressing the issues you’ve raised. Thank you for bringing this to our attention. We value your feedback as it helps us improve our services.

Response from ThryvOct 14, 2024

Hi Emrah, thank you for taking the time to share your feedback regarding your experience with Thryv. I am truly sorry to hear that we have not met your expectations and that you feel our platform has not delivered on its promises. Your concerns about our onboarding process and customer service are taken very seriously. We strive to provide a seamless experience for our customers, and it is clear that we fell short in your case. I apologize for any frustration this has caused you and understand how important effective communication and support are for your business. I would appreciate the opportunity to discuss your experience further and work towards a resolution. Please reach out to me directly at [email protected], and I will ensure that your concerns are addressed promptly. Thank you for your feedback, as it helps us improve our services. We are committed to making the necessary changes to enhance our customer experience.

Response from ThryvOct 14, 2024

Hi there! We are thrilled to hear that you had such a positive experience with our team members—Erika Hubbard, Tiphany McCants, Joshua Baker, and Julia Campbell. It’s always rewarding to know that our efforts to deliver exceptional service are recognized and appreciated. At Thryv, we strive to provide our customers with the tools and support they need to thrive in their businesses, and it’s fantastic to hear that you are "Thryving" now! Your satisfaction is our top priority, and we are committed to continuing to exceed your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words and for being a valued member of the Thryv community.

Response from ThryvOct 14, 2024

Thank you for your feedback! We are thrilled to know that you are finding Thryv to be helpful to your business. Please do not hesitate to reach out if there is anything further we can assist you with.

Response from ThryvOct 14, 2024

Hi Ron, thank you for taking the time to share your feedback regarding your experience with Thryv. I sincerely apologize for the frustration and disappointment you've encountered. It is our goal to provide exceptional service and support to all our clients, and I regret that we have not met your expectations in this instance. I understand your concerns about the lack of communication and the effectiveness of the services you have received. Please know that your feedback is invaluable to us, and we take it seriously. I would like to personally investigate this matter further and ensure that we address your concerns promptly. Could you please provide me with your contact information or reach out to me directly at [email protected]? I am committed to resolving this issue and restoring your confidence in our services. Thank you for your patience, and I look forward to hearing from you soon.

Response from ThryvOct 14, 2024

Hi Gary! Thank you for taking the time to share your feedback regarding your experience with Thryv. We appreciate your feedback, and we are glad to hear that it has been working well for you. We sincerely apologize for the software glitches you encountered. Our team is continuously working to improve our software and address any issues that arise. Your input is invaluable in helping us enhance our services. If you have any specific concerns or require further assistance, please do not hesitate to reach out to us directly. We are here to help and are committed to ensuring your satisfaction. Thank you for choosing Thryv, and we look forward to serving you better in the future.