ThryvReviews of thryv.com

Response from ThryvNov 4, 2024

Hi Rebekah! Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you’re enjoying the unique concept and features of Thryv and that our platform is making a positive impact on your business. We’re constantly striving to improve, and we truly appreciate your patience and feedback on areas where we can enhance functionality. Thank you again for your insights and support as we continue to make Thryv the best it can be!

Response from ThryvDec 5, 2024

We are incredibly sorry to hear about your negative experience with Thryv. We take all customer feedback seriously and are always striving to improve our business practices. We want to assure you that we take HIPAA compliance seriously and are currently working on providing additional training and resources for all of our staff to ensure that they are educated on all aspects of HIPAA, including the Business Associate Agreement. We apologize for any double billing or billing errors that you may have experienced. We understand this can be frustrating and we are actively working to improve our billing practices and provide better support to our customers. Regarding your difficulty in reaching us, we apologize for any inconvenience this may have caused. We strive to be available to our customers during regular business hours, and we understand how important it is to be accessible. Once again, we apologize for the negative experience you had with Thryv. We take this feedback seriously and are actively working to ensure that all of our customers have a positive and enjoyable experience when working with our team. If there is anything we can do to make this right, please do not hesitate to reach out to me directly at [email protected] and I'll do my best to personally address the issue. Thank you for taking the time to share your feedback with us.

Response from ThryvNov 1, 2024

Hi Michael! Thank you so much for sharing your experience with us! We’re thrilled to hear that our representative made a positive impression and that you found the support to be knowledgeable, friendly, and easy to understand. At Thryv, we prioritize clear communication and personalized support, so it’s wonderful to know we met your expectations. We look forward to continuing to support your needs—please don’t hesitate to reach out anytime. Thank you again!

Response from ThryvNov 1, 2024

Hi Kristy! Thank you so much for your amazing review! We’re thrilled to hear that Thryv has been a game-changer for you and has made running your business easier and less stressful. It’s our goal to provide a complete, user-friendly platform that truly supports all aspects of your business, and we're so glad to hear it’s helping you manage clients, appointments, and social media—all in one place. Thank you for trusting us with your business needs and for recommending Thryv. We’re here to support you every step of the way!

Response from ThryvOct 29, 2024

Hi Lynn! Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team at Thryv. It’s our goal to provide excellent service and ensure your website is always up to date. We truly appreciate your recognition of our designers’ friendliness and patience. Your satisfaction is our priority, and we’re glad to know that our efforts to make timely and accurate changes have made a difference for you. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We’re here to help!

Response from ThryvOct 29, 2024

Hi Lara! Thank you for bringing this issue to our attention. I’m sorry to hear that you haven’t been contacted since you started using Thryv. Your experience is important to us, and we want to resolve this as quickly as possible. Please reach out to our support team at [email protected] so we can assist you in troubleshooting any issues and ensuring you are successfully using our platform. Thank you for your patience, and we appreciate your feedback!

Response from ThryvOct 28, 2024

Hi Ingrid, thank you for sharing your feedback, and I'm truly sorry to hear about your experience. At Thryv, we strive to provide excellent service and support, and it’s clear we fell short in your case. I understand your frustration regarding the emails from the CRM, especially after canceling your service. I’d like to help resolve this issue as quickly as possible. Please reach out to me directly at [email protected], and I will ensure that your concerns are addressed promptly. Your feedback is invaluable, and I appreciate the opportunity to make things right.

Response from ThryvOct 28, 2024

Hi Jaynee! We’re thrilled to hear that Thryv has helped you run your business more efficiently and that you’ve had a great experience with our platform and support team. Our goal is to empower business owners like you, and it’s wonderful to know that you feel we care about your success. If you ever need anything or have suggestions for us, please don’t hesitate to reach out. Thanks again for choosing Thryv!