Peter
Do not USE Thryv.
Do not USE Thryv. After using their marking program for my clients, they are now warned that my emails are suspicious. Thryv only works 80% of the time. Clients cannot download documents sent to them. I had to purchase another CRM to handle the secure document transfers. Their customer support does not listen to you. They think what they see on their computers is what my clients and I are experiencing. It is like pulling teeth to get them to cancel the subscription. I have been forced to pay for a service I no longer use. Save your hair, I pulled most of mine out dealing with them.
Response from ThryvJan 8, 2025
Peter, thank you for sharing your concerns with us. I want to sincerely apologize for the difficulties you’ve experienced while using our services. Your experience does not align with the high standards of service we strive to deliver, and I regret that we fell short of your expectations. I understand how frustrating the issues with email warnings, document downloads, and challenges with customer support and cancellation have been. To assist you further, could you please provide your business information? I’ll send a secure request through here to ensure we can look into this and work toward a resolution. Our goal is to offer seamless and effective solutions for our clients and their customers. It’s clear we didn’t meet that goal in your case, and for that, I am deeply sorry. I will personally escalate your concerns to ensure they are addressed thoroughly and promptly. Thank you again for bringing this to our attention. Your feedback is important to us, and we appreciate the opportunity to make things right.