ThryvReviews of thryv.com

Horrible customer service. I was roped into a 6 months subscription on condition that I can trial it out the first free month. It wasn’t the platform for my business so requested cancellation with a few week. No response to emails, and customer support kept saying they would call back but never does. I ended up being charged full price and when I disputed this, the lack of care by the reps is mind blowing. Especially, Laura G and Sarah Perez who I had corresponded with but never resolved or reply back. I’m still waiting for a refund and they just seem to not care, so 1/10 overall. Really disappointed and don’t fall for their reps reaching out to you and hard selling this platform.

Onboarding with Tracy-Ann was great. She made the process easy. Thank you!

If I could give Thryv zero stars, I would. As a small business owner, I expect clear communication and accountability, but my experience with Thryv has been a complete nightmare of poor service and predatory billing practices. After a missed Zoom appointment by their team, I formally canceled my account and services back in March. Even after paying my invoices up to that point, Thryv generated an invalid invoice after my cancellation for services they never provided. Instead of addressing their non-performance or honoring my cancellation request, their customer service and billing representatives were aggressive, unhelpful, and rude. I was harassed with automated "past-due" emails and phone calls over a bogus balance, only to be given the runaround when I requested a resolution in writing. I ultimately paid a lingering $36.63 fee strictly as extortion money to get them off my back and force them to close my account—not because the charge was legitimate. Thryv relies on confusing "agreements," missed appointments, and relentless billing tactics to extract money from small businesses. Save yourself the headache and take your business to a reputable marketing company that actually values its clients.

Very helpful and accessible. Thanks to Dave and Fash

I have gotten zero calls from this advertising and have had it for many years. Every time I go to cancel it they try to talk me out of it. This time they won’t cancel it and are just hounding me. Never use them.

woeful experiance, its like they operate out of a garage. about 4 people involved on sign up, 0 people involved once paid and set up. expensive lesson ALL JUST SALES PITCHES STAY AWAY

Peter Manalac was extremely patient and helpful in guiding me through the process of the marketing centre. I looked forward to working with him, he answered all the questions we had. Can not thank him enough for helping us with our business marketing!

I had a great experience with the Thryv Marketing Centre, during the onboarding process with Tracy. Tracy was friendly, professional, knowledgeable and made everything easy to understand from start to finish. Marcus was also fantastic and very helpful throughout the process. I really appreciated the support, communication and time both Tracy and Marcus provided. Overall, it was a very positive experience with the Thryv Marketing Centre, and I’m looking forward to working with the team moving forward. Highly recommended!