Morgan L.
Fees for phantom service?
While we've never been thrilled with the content Thyrv throws onto our webpage (and due to difficulty accessing we can't easily remove), today was a last straw when we got a call to admit they have been charging us for a service (thyrv leads+) that was cancelled as a program SEVEN MONTHS AGO! They're really apologetic and are "refunding" the accumulated fees - in full disclosure they DID refund over $2200.00 in mis-collected fees to our bank. You're an information dissemination company- how did this get by you?! They'll have to figure something else out--we will be taking our domain and our business presence elsewhere to a service more attuned to our animal care industry.
Response from ThryvJun 30, 2025
We're really sorry to hear about your experience—it’s absolutely not the standard we aim to deliver, and we appreciate you taking the time to share this feedback. We take billing and content concerns seriously, and we'd love the opportunity to take a closer look and make this right. To protect your privacy, we’ll be requesting your contact information through Trustpilot so we can follow up with you directly. Please keep an eye out for that request—we’re committed to resolving this as quickly and thoroughly as possible. Thank you again for bringing this to our attention.


