ThriveworksReviews of thriveworks.com

I reached out to Thriveworks to get assistance for a teen to help manage anxiety. We met with Dawn Seeburger and agreed that they would have a session every other week in the evening (agreed to 7 but changed to 6:45 and that was fine). The teen had a meet and greet session during the day and one scheduled session in the evening. The very next two were canceled by Dawn. The first cancellation was followed by an offer to reschedule at 1:30 in the afternoon the next day because she was not feeling well. I explained we are working during the day but we will keep the next scheduled appt. This is a direct quote of the request and response of our texts regarding her cancelling again: Her: Hi, I need to cancel (Name)'s session for tomorrow evening. I can offer 3:30 tomorrow if that works for (name)? Me: We both work during the day and are unable to make an appt that is not later. That's the reason we agreed to the every other (day of the week) evening. This is the second scheduled appt you have cancelled. I understand life happened but you need to offer a reschedule that is in line with our regularly scheduled time, even if you need to change the day of the week. Please advise. Her: I typically don't offer evening appointments and was making an exception with those bi weekly (day of week). And yes, cancelations may arise on either end. I can put in a referral for someone else who may have more consistent evening times. My schedule is set and does not include evenings. Me: Honestly, you should not have agreed to an evening schedule if you do not include evening appts. Disgusted with her attitude and feel you should read more reviews before selecting her as a therapist.

I had signed up with a career coach and had a number of good sessions. I had to miss one session due to a work conflict. My therapist had to cancel a session on me as well. I started to get texts from my old FSA provider that failed charges for $120 were coming through. I tried to reach customer service but was on hold forever and then left my number for a call back, which I never got. I ended up finding out from my coach that it was a late cancellation fee. They continued to try to charge my old FSA account. I was finally able to reach Customer Service and they said they would not waive the fee. I said then I would not be doing business with them ever again. A horrible customer service experience.

I logged in to write a review of Thriveworks and was amazed to read another review that captured almost word for word my sentiments. Therapist is awesome, company is terrible. My teenage daughter's appointments were cancelled without warning, and when I immediately called to get support, it was an off-shore call center, and the agent knew nothing and could do nothing. Even though the billing issue was resolved and they actually had access to my credit card the whole time, they refused to put my daughter's appointment back on the schedule, citing some 48 hour company policy. Agent refused to allow me to speak to any other person, saying they were "all in meetings." She was entirely unhelpful and unfriendly. Very frustrating and saddening, as this company is in the business of mental health. I had another experience previously when my daughter had strep throat, and I called to cancel AT LEAST 24 hours in advance, but they have a hard line, non-negotiable 72 hour cancellation policy, so they charged me a ridiculous fee to cancel.

Found multiple psychologists counselors that are listed as accepting Medicare and then are redirected to this website where the same exact people do not (most likely because Medicare won’t cover thriveworks) My advice if you find someone that appeals to you. Google them, contact them privately and skip this total scam, and pay less for same care.

Thriveworks is legitimately a scam. They want you to see 2 different therapist at different times throughout the week so they can charge you and the insurance more. The reason for me even using this services was a psych evaluation. Something they do not even offer, but still asked me to take 2 sessions before telling me that. The second therapist had a grin most of the time as if my personal problems were funny to her. To top that, I was charged $135 on two separate ocassions for a service I did not use. They told me I had to wait 60 days for a refund. I waited the 60 days, now I'm being told I need to wait an additional 30 to 60 days to get my money back. I literally spent 1hr and 30 minutes attempting to get a straight answer and what do they do? They pass responsibility from department to department saying that the person that can help is in a meeting 🤣. I'm attaching a screen shot of the amount of time these scammers are keeping me on the phone.

I'm giving them 2 stars because the therapist is good but the company is terrible. But now, the therapist has stopped my appointments over billing issues. There is no one to contact about these issues except some customer service foreigners who don't know diddly and do squat. The insurance company got it wrong too so they're not alone and I'm the one in the middle and losing out. Do not reply to me with a copy and paste rote answer.

Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!

I made an appointment for a Tuesday at 5 pm and signed the consent form which requires 48 hours cancellation notice on pain of a $135 cancellation fee. I knew there was a chance I'd have to cancel if a circumstance materialized on the Monday, but there was nothing else available for more than two weeks out. The customer rep pressured me into scheduling, saying I could always choose to cancel on Sunday. I scheduled, and then on Sunday, I suddenly realized I MUST cancel, because I was taking a very expensive gamble. I called just after 5 pm, but Thriveworks was closed. So I sent an email. When I spoke to a rep on Monday, they told me I'd have to pay the $135 cancellation fee, because I hadn't made the 5 pm deadline. A note of caution: Thriveworks is a business. It is not interested in your mental health, and in fact, its policies are not mental-health friendly. Neither are its reps for that matter (when I got exercised about the fact that I was going to be charged for being marginally outside the 48 hour window, the rep said "M'am, you need to calm down. You signed a consent to pay this money, so you should not be complaining." I wanted to yell at her that my instincts had told me not to schedule, but that her colleague had talked me into it against my better judgment. I said to her: "You essentially got your 48 hour notice; I was barely late. No doctor's office I know of requires more than 24 hours notice, how can you be so unreasonable?" She said, "M'am, this is our policy and you agreed to it." You may find a great therapist through this business, but understand that the bottom line for the players involved is money. You better believe that they have thousands of no-shows whom they charge, never hear from again, and then refer to collection agencies. They get rich on customer debt while the mentally ill no-shows have bad credit to add to their list of woes. Here's the thing: people who are struggling with mental health issues are less likely to be able to manage a 48-hour advance cancellation requirement than people whose lives are happy and well-ordered. How much money do you think "Thriveworks" is making off cancellation fees? Don't doubt it. A lot. Thanks for helping us all to thrive, Thriveworks!