ThriveworksReviews of thriveworks.com

Will over charge your card without authorization.

Thriveworks has been the best source of therapy I have ever had. I initially had a great therapist I was able to talk to, which is actually part of my issue, talking. I decided to stop therapy but realized that I needed some more. I initially was doing remote and decided to do in person instead. I thought if they had one great therapist that they might have more. I was right. My second therapist was also very effective. If it wasn't for my two therapist, I don't know how I'd be doing. Actually I do, definitely not as good. I highly recommend Thriveworks and much thanks to Anna Settle and Todd Newman. Btw, bad reviews may be based on people in distress. It's easy to say bad things, it's really hard to get to the point of saying good things.

My first intake appointment had to be canceled, and the family member who was also attending was unexpectedly hospitalized for an aggressive pneumonia. I was not able to get ahold of anyone for weeks and when I finally do, I am told to submit discharge papers in order to avoid the $135 late fee. I submit them and spend an hour on hold for them to tell me the documentation is not sufficient. The family member was in the hospital for several months with this infection, and therefore, the date is past the appointment. I am STILL on hold asking for a supervisor and have not been granted one as the system is experiencing "updates". DO NOT make an appointment with Thriveworks.

SCAM ARTISTS these people prey on the weak minded patients by making them sign unreasonable 48 hour no cancellation contracts. If you cancel your appointment for any reason before 48 hours of your appointment they bill you. If you try to call the customer service they are trained to lead you in circles promising to you that they will ask management to forgive the cancellation fee of $135.00 but never do anything. REPORT TO ATTORNEY GENERAL if they do this to you.

I called yesterday evening and made an appointment for the next day…probably around 4 pm, I have 5 kids and didn’t sign the consent forms before 7 so the counselor cancelled the session. I thought it was very unprofessional. I was up at 4 am thinking I still had this appointment, excited to finally receive help, only to realize she already cancelled the appointment. I called needed help asap, hence the next day appointment. I wont use Thriveworks.

The woman doing the initial intake on the phone was very nice and helpful. she set me up with appointments for med management and therapy. The med management appointment was first. It lasted less than 5 minutes and I was told she couldn't help me - not what I needed to hear when I finally got the courage to reach out for help. When it came time for the therapy appointment, I was locked out of the zoom link (yes- they use zoom) for 20 minutes. Once I finally got in, she removed me from the meeting. I called customer service and after an hour on hold, they said it must have been a software glitch and I wouldn't be charged. The therapist emailed me the next day and accused me of being a no-show. I explain what happened still thinking it was a glitch. She left me on read and charged a no-show fee. Called again. After ANOTHER hour on hold, I was told that they would refund my account by the end of the week. It has now been 2 weeks and no refund. I am now disputing the charge with my bank. Honestly, I should have known when I was told that they use ABA to help with unmasking. ABA is the literal opposite of unmasking.

DO NOT SIGN UP WITH THRIVEWORKS!!!! I’m currently disputing a $210 charge for a cancellation fee. Mind you, I had no appointments scheduled for the date they have listed on the cancellation. They charged a copay but failed to tell clients it was no longer required. Only after I mentioned to my therapist that I was discontinuing sessions because I couldn’t afford it, was I told they shouldn’t be charging it anymore. I truly enjoyed my therapist, but if they’re allowed to be late and cancel sessions on the DAY OF, why are you charging the clients $135 plus fees for the same thing!?!?! Also, at one point they weren’t even sending me my meeting notifications and when in told my therapist and psychiatrist about it, I was told they were having issues after switching to a new system (who knows if that was true). I’m glad I have emails from my therapist canceling my appointments on the same day they were scheduled and I’m also glad I saved every single appointment email. So now I’m stuck fighting the bogus charges with a collection agency. I reached out to my therapist about it and was told the company took over the cancellation fees in April/May and charging customers because therapists weren’t charging….A complete money grab! I’ve postponed appointments and rescheduled when my therapist was having personal issues, nobody sent me $135 for the inconvenience!!! But they happily charged me a bogus fee for a fake cancellation. This company is a scam and a complete disservice and detriment to people who truly need help. While the collection agency does their research, I’m researching my legal options to hold them accountable. If you signed up with them….GET OUT NOW and call Your insurance company for a referral.

Unprofessional, incompetent and disorganized on a level unknown to humans and should never be allowed or tolerated especially in the medical profession and certainly not in the mental health arena. The customer service is a disaster if you can actually get someone on the phone. Scheduling is horrific. However, if you feel you’re out of options please use caution, especially if planning to use for the care of a child as I had.