ThriveworksReviews of thriveworks.com

I appreciate Lauren taking the time to understand why I started counseling sessions, my needs, and a plan moving forward.

Please please please please do not use this organization for therapeutic services. They are utterly hopeless, which is a real shame as the therapist that I had for three short sessions was excellent. I worry about people really struggling with their mental health and becoming affiliated with this organization. The lack of support, the lack of transparency, the untrained staff, the call centers who provide no support or cannot comprehend basic requests, the lack of communication, the lack of accountability. You're meant to be providing supportive mental health services, you're probably exacerbating the issues that your clients face with your complete ineptitude. Throughout my experience, there was no explanation of costs. It was never mentioned at any point during at least 10 communications. During numerous conversations with Thriveworks, they advised that there MAY be a co-pay and the amount usually totals $50.00, this is also confirmed on their website. I had some insurance delays as Thriveworks was effectively out of network and it took a few weeks for the issues to resolve. When the insurance issues were resolved, I was staggered to see that Thriveworks began charging my credit card this month. The initial intake session conducted on 01/10 cost $395.00. In all my discussions with Thriveworks, email communication, and the contract that I signed, $395.00 was never mentioned. Even on their website, the initial session is advertised as costing $220.00 in the state of Maryland. The therapist also did not discuss the charge with me at any point during the session. The second session on 01/10 then cost a staggering $250, again I was not advised of the costs, and this amount is once again considerably higher than the costs listed on the Thriveworks website. I have called the billing number for Thriveworks and go around in circles when I request justification for the amounts charges and clarification why I was never advised in advance of the charges. They cannot provide an answer and I end up being on phone for 30 minutes each time. I've had to raise a complaint with Better Business Bureau. UPDATE on 06/07/2024 - I just wanted to share that although Thrive Works will reach out to each complaint on this website, it's nothing more a pointless token gesture. No one responds when you send a message to the email address provided.

Valerie is awesome! Definitely fitting for me individually and for my partner

I have asked someone to call me . Dr Scott Heine didn’t send me any contact info so we have no way to contact him . I am very floored at this whole experience but hey he definitely made one of us think it was all his decision and it is ok to stonewall, silent treatment , be verbally and emotionally abusive to me . I don’t know how to cancel this next session but wonder if I should keep it and just tell him what happened and what Bobby said about his suggestions and “ homework “ as soon as he got off phone . My email to you all said someone would reach out - no one has reached out - Now my individual therapist and I talked the first time and will again this week but that part was just fine . Thanks Sherry Falls

Horrible billing department. I read a lot about how disastrous it is, but now that I've experienced it myself, I can speak from personal experience. First, they created two accounts for me. I called three times to delete the duplicate one, but it was never fixed. Then, I received an email stating that I have an overdue balance of $130 as a deductible, despite the fact that my insurance has no deductible. The next day, I got an email with an overdue balance of $750. I called the same morning, and they said it's $0. Each person gives a different number. There is no clear system and no seriousness in handling money. If you want stress, Thriveworks is the best place to be.

I was over charged!!! They billed my insurance for a provider i didn't see and was out of network. The one i did see was in network and would have been covered. So thriveworks charged me $500. They have been a complete nightmare to get InTouch with. I have sent all the records they have asked for and all i get was "someone will call me back" and no one ever does. This has been going on for over a year now.

I would give a 0 if possible. So I went looking for a psychiatrist and therapist. I made it clear that I need insurance to cover this and I could not pay much. They claimed to have check this and assured me I was (fully) covered. Not the case. I had found a bill for thriveworks and thankfully it was not payed because my card expired. Now they will ask if you want to make monthly payments they send you an email claiming how they are not responsible for finding out if you are covered. Exact quote of email: "Disclaimer: Prior to scheduling, it is the client's responsibility to contact their insurance company to confirm that the provider they'd like to work with is covered under their plan and to determine their exact financial responsibility — Thriveworks is not responsible for confirming coverage or determining coverage amounts. The client is responsible for any non-covered costs, including but not limited to co-pays and deductibles OR the full out-of-pocket session cost if their insurance does not cover it. After an insurance claim has been processed, the remaining balance is due." So that means the person on the phone when I first called misrepresented the facts in order to get me to sign up. They will not tell you to contact your insurance company. They will assure you that you are covered then charge you after the fact. AVOID THESE SCUMBAGS! Note they also will not allow you to set up an appointment without working payment! This is so they can charge you behind your back BEWARE!!!

When Thriveworks did not update insurance on their new EIN, I was billed over $1000. They were TERRIBLE to deal with. So much that I am leaving the company even thought my therapist is AMAZING.