ThriveworksReviews of thriveworks.com

I had called to end the services I was receiving from Thriveworks, because I was dissatisfied. Even though I called more then 24 hours before my next appointment that was scheduled, I was sent a rather large bill in the mail later on. I don't know if this is because the person I spoke with misunderstood me, or entered in something incorrect on their computer. I just wanted to stop getting services from Thriveworks, and now I have this ridiculous bill to pay. I would recommend for people seeking counseling to look elsewhere.

Giving them a one star is one too many. I assisted with paying my goddaughters bill. I said one time payment and asked that my card not be on file. They of course took my card number and ran it for additional charges. They are refusing to give me a refund and take my card off even though they know it's against the law.

Therapist and convenience is great, BUT the billing and customer service is horrible! They can't fix the system so that I can make payments, didn't even know I had a bill (I thought insurance paid in full) until it racked up, then they cancelled my appointment with no notice though I still have no access to pay it! Twice they told me they were escalating it and of course not done yet! Very unprofessional and uncaring, when that only causes more stress!

I attended the initial consultation for my son, his mother, and Kelly Clemente (therapist). As I arrived 1st, the therapist took all my information and I asked to be kept in the loop as far as communication and updated progress. As I was not able to attend his therapy sessions as my X-wife, knowingly picked a location that was too far for me to attend. After a few weeks of not receiving updated progress, I reached out to inquire about progress, and after a week of no reply, I called and left a message. I called the main # and was told that the therapist did not put me on the account which seems fishy as I was there for the initial consultation so it appears that she is working with my X wife not to provide an updated status. This is very unprofessional and like many of the other reviews, it appears that this is not a professional or ethical establishment.

Stay away. Canceled my first appointment for no reason

Some of the coldest customer service I've ever experienced. Probably the worst, especially considering we are talking about therapy here. People like me are already struggling with something. I loved my therapist, but I absolutely hate this company. Reeks of greed. I had a work situation come up and had to miss an appointment. I understand there is a charge for 48 hour cancellations, so I get why I was charged for that. However, they automatically rescheduled the appointment without asking me and it happened to fall on another day that I had a work event. I didn't see the emails because I was away on a business trip at the time. They could have called me and asked if it was ok to schedule that day. When I tried to cancel within a 48 hour window, they kept me on hold 5-6 different times across a 30 minute call, only to calmy and coldy act as if they don't care, telling me I would once again be charged another $135 back-to-back after missing the new appointment. The customer service rep sounded like a robot... I doubt their heart rate increased at all while I emotionally explained my feelings and my situation, only to get the exact same scripted responses each and every time. It doesn't even make sense, because they would make more money from me by keeping me as a customer. They would get that $135 back in no time. Instead, I cancelled my account with them and will actively warn people from using Thriveworks. I feel like I lost a friend by losing my therapist... I just can't give this terrible company another dollar.

I found Danielle Frederickson, LCSW on Psychology Today's therapist list. Had a few sessions and thought she was capable if somewhat depressed. A few sessions in, she went on a rant accusing me of noxious things I'd never said. Then, after the rant, she told me that she was finished with me 15 minutes into the session. Despite contacting her through Psychology Today, she told me that she works for Thriveworks. I tried to contact Thriveworks several times. They gave me a case number but did not reply. I am deeply upset about Ms. Fredrickson's appalling, hurtful, unprofessional behavior.

They cancelled all my future couples counseling appointment after 1 session because a supervisor thinks they know better than the people who booked the appointment. Very unprofessional