ThriveworksReviews of thriveworks.com

Do NOT use this company if you are not paying cash for all sessions. Customer Support has no clue what they’re doing and will not resolve any issues. They kick the problem down the road without ever having a resolution. Horrible billing issues. They have stolen over $500 and no one at customer support is helpful. We’ve had billing issues for 1.5 years unresolved! Back in 2023, we paid cash for services due to our insurance being out of network. Please once we were in-network, they retro billed Aetna for the services we paid cash for and were told we would be reimbursed for the difference between our co-pay and what we paid out of pocket within 45 days. Those 45 days came and went. Thriveworks claimed they sent the funds but could not provide any tracking number. Wellsfargo says they never got the funds but Thriveworks insists they sent it even though they can’t produce any details as to when it was sent or financial tracking numbers. Fast-forward to October 2024, our insurance changed from Aetna to Blue Cross Blue Shield. When Aetna denied the claim because the coverage expired, I called Thriveworks to provide the new insurance information. SAME thing happened where they were supposed to refund the different between the cash payment and the co-pay. Never saw that refund. They charged us cash again for the most recent visit so we called support AGAIN to get it fixed. Thriveworks first said they submitted the claim in October and were waiting for insurance to process. Called BCBS, they never got the claim. Called Triveworks back again and the story changed to they JUST submitted the claims today. The customer support staff are all clueless and don’t know what’s going on, who needs to do what, and can’t provide you with any answers to any questions. HIGHLY NOT RECOMMENDED!

Edit: And then they post a standard reply; the same to everyone here who is dissatisfied with this company. No I'm not going to talk to you...AGAIN? You didn't listen the first time. This is a completely digital, online "Mental Health" company. For me, this company is rigid, unyielding to help patients beyond thier Standard formats. A psychiatric nurse prescribed me antidepressants that were harmful to me, and others that were not to be taken with my current medications as per my pharmacist. A Therapist informed me at beginning of session that it would be "short." Did not call to ask me beforehand. Everything this company does is for their benefit, not the patients'. They will not send a paper bill, even though I told them I had much difficulty reading my emails and was disabled. They don't care! You can't get an appointment without putting a charge card on file. Then they charge you immediately before you even get a statement from insurance. What happened to REAL theraputic, human interaction???

I utilized this company Thriveworks for their counseling services. After the first visit I was charged my copay plus a $135 cancellation fee which was an error on their part and I received a refund within 48 hours, after I complained. The next week my therapist contacted me to reschedule since HE had a family emergency and I agreed. However, after my appointment was rescheduled by the therapist, I was charged another $135 cancellations fee in error again. Therefore, I cancelled all future appointments with this company. Now I’ve been waiting over a week for my refund because I guess they have the audacity to be salty with me because I cancelled my future appointments. These cancellation fees have caused me headaches because this has caused my budget and my bank account to be out of whack. I don’t recommend this company because they have serious billing issues and I feel they use their customers to build up their bank account.

Was billed $135 for a missed appt that I emailed to reschedule cause I knew I couldn't do the zoom meeting cause I was at work they said because it wasn't within 48 hour time frame they wouldn't refund the money my appt was scheduled for Tuesday at 3pm and I starting contacting them Monday morning and still no refund would not suggest this to anyone struggling with ptsd or anxiety it's only going to make it worse your better off on ur own I had to cancel debit card and have to update new card with all my prior automatic payments very stressful so basically when it comes to the money part you got it that means more will not recommend and I believe this is a scam and these people are thieves

I am writing to address my recent billing issues. I’ve been charged for eight sessions totaling $280, plus a $135 fee for a missed session due to being sick! It’s unreasonable to expect notice for illness that arises unexpectedly. This cancellation policy lacks flexibility—if I’m sick in the winter and can’t notify them 48 hours in advance, I’m charged $135. This means for a Monday session I would have to inform you I’m sick by Thursday, the week prior which is unrealistic. Shall a client vomiting or with fever be forced to have a zoom meeting with their counselor otherwise be charged a ghastly fee? Why not charge the co-pay for missed session? I was initially nervous to try Thriveworks due to the one-star reviews regarding the billing department. However, I felt reassured in August when I provided my debit card and insurance information, and things seemed to be going well. I understood my husband would be charged $35 weekly, not face a sudden bill of $415 October 23rd! This is unacceptable.

Ridiculous cancellation policy. Tried to reschedule over a day in advance due to recovering from surgery and was instead billed out of pocket. Absolutely awful customer service that ignored my attempt to reschedule multiple times. Sad too as I liked the psychiatrist. Update: Reached out to the email below with a detailed explanation of my case only to receive a canned "thanks for your feedback" response. Not helpful at all, won't acknowledge they have an unreasonable policy.

This company will be sued . I requested for my medical records from or notes from my provider and they denied emailing them to me . What is the purpose of my therapy . They have people from different countries don’t understand what you requested. I ask for a supervisor and they said they can’t reach them

My husbands counselor is literally destroying our marriage. She is not supporting his mental health and is basically diagnosing me as the bad guy without knowing my side at all. He has turned into a complete shell of himself since working with her. She tells him "Focus on your peace. Will your marriage work? Probably not."; "You're either going to leave or you're going to stay and it won't go well."; "Call a lawyer and say 'I want to divorce my wife'"; "Stop thinking about her and the (step)kids. Those aren't your kids. You didn't bring them into the world." “There’s no way of knowing what was or isn’t genuine. Personality disorders are made. My belief is its trauma or poor parenting. It can be being spoiled. You're not taught how to be self sufficient or how to deal with frustration or discipline. The more you try to run, they only know one way: everyone gives me what I want. With a full blown personality disorder, it is trauma. The impact is hurting you.” “I think it’s better to say nothing…because she might use it against you. You are not withholding affection, you are creating boundary. You are trying to protect yourself.” She also heard her mocking and laughing at me for having been married twice before and for using emojis in my text to my sister-in-law asking her to talk to my husband for me to help our marriage. It's unbelievable and so frustrating because there is so little that can be done once a therapist gaslights your spouse. BE CAREFUL!!!!