Tracey F. L.
They don't deserve a 1 star
They don't deserve a 1 star. Let me tell you do not go with this company. I don't want this too happen to you. You have anxiety panic attacks depression this is not the company. My counselor was amazing though. You cancel they will charge you 135.00 every time even if you have a reason for it 135.00. They tell you in the begging that you need proof why you cancelled your appointment. The said if you are in the hospital sick almost dead you need something written that should have been the clue for me I know. All your problems you have will be a lot worse. Just letting you know. Please don't do what I did.
Response from ThriveworksSep 23, 2024
Hello Tracey, we're sorry to hear about your concerns regarding the late cancellation fee. We understand the importance of clear communication about our policies and fees, and we strive to make them readily available to our clients. Your feedback is truly valuable, and we'd like to discuss your situation further. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We appreciate the chance to help.