ThriveworksReviews of thriveworks.com

I had a very disappointing experience with Thriveworks Rowlett and therapist Njideka Obi. I attended a full one‑hour consultation for grief and loss therapy for myself and my young child. After the session, it was clear she was not the right therapist for us, and I politely informed the office that I had selected another provider. Even though I attended the appointment, they marked it as a no‑show and billed me $135. When I reached out, the office refused to correct the mistake. They also did not seem to understand that a minor child should not be introduced to a therapist until the parent has confirmed the therapist is appropriate. This was an unprofessional and frustrating experience, and I cannot recommend this location based on how they handled both the session and the billing.

I had horrible experiences as a patient of Thriveworks (NOT BBB accredited) and I don’t recommend them- at all to anyone! This included multiple severe billing issues, ruthless unresponsiveness, poor care, high turn-over of my providers, and questionable policies. A major issue I'm having is the billing department's lack of transparency and poor communication. I am experiencing this in regard to my unresolved coding case that Thriveworks opened all the way back in October 2025. I disputed that I was billed for extra add-on codes (totaling an estimated $1,085 for reference) because I feel it's outright evident that their codes do not fit the nature of the appointments. It is now 4 months later, I still have no form of resolution (or any answers), even though I was told this case was "internally escalated" long ago. I have to pull teeth to even get a poor-quality response. For example, they completely ignored all of my emails for a whole entire month. The rare times they do answer, they read from an obvious script, and give many inconsistencies, evasive answers, and excuses. To this day, none of my questions have been answered and I still was not put in touch with relevant supervisor, despite many attempts. In addition, multiple providers left abruptly, forcing me to start anew, which was daunting, unhelpful, and unproductive to my care. Worse, when my provider left, they mandated I redo my in-intake, when I already had a recent one on file!! But with the abruptness of my providers departure from Thriveworks, I could not successfully switch practices before needing refills. So, I did the mandated “in-take,” and was billed $300.00 for it…Apparently, I was charged as self-pay for this, despite my in-network insurance on file not changing. Although, was refunded for this, all these billing issues and errors raise serious concerns for me. Most importantly, I found the care to be unimpressive, surface-level, and generalized. I was assigned someone “specialized” in what I needed, but it was not evident and was unhelpful. I also thought the $135.00 cancellation penalty to be excessive, especially with the frustrating double standard, as my provider has canceled on me last minute before, but patients are required 48-hour notice. In my opinion, their incompetencies, their billing practices, and the many negative complaints & reviews found outside of google (like on the BBB), unfortunately, seem to be aligned with a "profit over people" & "corporate over care" set of company values. Sad when patients are seeking actual treatment. SHAME! : ( PS: they don't answer the support email address they give it here, it is just for show (I've tried a few times)....

I’m extremely disappointed with my experience using Thriveworks through my EAP. I enrolled expecting therapy to be fully covered. Instead, I was charged $213 out of pocket and spent over 45 days waiting for resolution while being told the Explanation of Benefits would take 30–45 days. After waiting, I was told the claim is being rejected by Cigna and that I now need to contact the insurer myself. I was also told I will not be refunded the $213. What is most frustrating is that I sought services for mental health support, and this process has added significant stress instead of helping. The system feels designed to push the burden onto the patient — multiple calls, long wait times, and no clear ownership of the problem between provider and insurer. If you are planning to use Thriveworks with an EAP, I strongly recommend confirming billing and coverage details in writing before your first appointment. Mental health care should not feel like an administrative battle.

Makayla is amazing and compassionate and helpful.

Their customer service is terrible. I had multiple conversations with a representative to change an email address on my account. First they misspelled the address, then they assigned it to the wrong person, then they managed to change the names of myself and another individual associated with my account - all on separate calls - all which had been confirmed to be correct before ending the call and finding errors to the account. It is impossible to reach a representative, and even connecting with your own service provider will take several attempts if you don't grab their info while meeting with them. Their cancellation policy is one of the most aggressive I have ever seen. Charging $135 with less than a 48 hour notice is steep. If you are someone who experiences life and know that sometimes things change last minute, a lot can happen in 2 days. Considering they will not evaluate any case of cancelation to issue a refund or any sort of compensation. 24 hours seems to be industry standard and within reason. I do not recommend this to any.

Scam --- Was not provided with correct information prior appointment. Called and email to cancel no response back. Had to cancel credit card.

The therapist I had could not take no for an answer. When I stated that I did not want to go the medication route, she pushed no less than 7 times in my introduction appt. I went to my next on prepared to explain things to her and tell her I didn’t want to go forward. I did not like how she handled it. She is not licensed to prescribe and wouldn’t understand that the medication she was pushing could be detrimental to my physical health. When I tried explaining my feelings on it, she cut me off and said “no reason to explain. Goodbye” and hung up on me. Then proceeded to cancel every future appt. After speaking to my new therapist through a new place, she stated that this needs to be a report against her licensing so I will be following up.

My short Zoom meeting with Virginia Martinsen, was a complete waste of time. For someone that has worked for over 20 years in the practice, she was the most unknowledgable, rude and gave NO help to my situation. She wanted to see how I could change the circumstances around me, rather than giving me skills. She asked me what mindset skills or coping skills do I think I needed" What the heck? She is the therapist. I was not pleased, and will seek help elsewhere.