ThriveworksReviews of thriveworks.com

I have been using Thriveworks for over 2 years for mental health services through telehealth. I had seen my therapist every 3 months for 15 minutes to discuss my medication. This cost me $150 every 3 months just to get a prescription called in for Wellbutrin & Effexor. Thriveworks decided to stop taking my insurance and terminated their contract with my therapist (unbeknownst to me). Thriveworks cancelled my next appt without any notification or contacting me. When I called to see why my therapist cancelled, I was told they no longer accept my insurance therefore my therapist is no longer there. When I explained I needed to find another therapist but needed a week or two of my prescription called in so that I would not out, they refused to do so. Their "Manager" acted as though they could not care less. Their error caused me to go without medication that has made me physically ill for not taking it. It also causes suicidal thoughts due to the medication I am not taking because you are never supposed to stop this medication "cold turkey". Is this the type of medical provider you want?

Worst company to work for. Low pay and ridiculous rules. Providers should run away from this company.

CLASS ACTION LAWSUIT NEEDED... I will be speaking to an attorney as this looks to be a common practice. If you are experiencing a genuine crisis, do not use Thriveworks. Their system is designed to process data, not treat human beings. I attended a virtual session on time while in severe emotional distress and operating on less than two hours of sleep. Instead of exercising basic clinical empathy or crisis de-escalation, the therapist rigidly insisted on completing a standardized intake questionnaire. When I explained that I was in crisis to answer a lengthy checklist and just needed to speak with someone, the therapist stated this is not in-patient treatment and dismissively suggested I seek inpatient care, and abruptly ended the call. To make matters worse, Thriveworks then charged me a $125 "Cancellation/Late Fee." I was present and on time for the entire duration of the call until their clinician terminated it. When I disputed the charge, management admitted via email that they used the late fee code simply because they couldn't bill my insurance for an incomplete intake. Punishing a patient who shows up in crisis with a fraudulent cancellation fee because your clinician lacks the emotional intelligence to pivot their script is peak corporate negligence. Avoid this clinic.

I went to schedule my first Therapy appointment and made an online account. I added my insurance which was accepted, and mind you it covers everything. However when I went to book an appointment with a therapist I could not move forward unless I added a credit card. Confused, I called them and I was told that it was needed in case I missed the 48 hour cancellation deadline that I would be billed $135.00. I was shocked and of course I was told this after I gave my credit card number, but thankfully my bank where the card is from blocked them from adding it as they were flagged. The lady asked if I had additional cards to add, and I said no after feeling uncomfortable, and after reading the reviews I am 100% glad I listened to my gut feeling and will stay away. A normal cancellation fee run $25-$50, so to charge vulnerable individuals $135.00 is crazy. I'll be looking elsewhere.

God forbid you call the phone number of Thriveworks. The times I’ve called customer service they’re kind but they ramble on and onnnn and they do not get to the point. Most repeat their sentences and although most are knowledgeable it would be helpful if they got to the point of their statement once.

Truly the worst possible experience for mental health care. The first provider I saw through Thriveworks completely ghosted me with no warning and left me without my medications or any further direction. The second provider I saw was completely unprofessional. The first call we had violated HIPAA on multiple levels, especially when I could hear other adults and children in the same room as her during our psychiatry call. She also included me on an email that I was clearly not supposed to be on, where she was talking poorly of me and my character.

NEVER use this company for therapy services!!! They are a SCAM and nothing but money hungry and do not care about peoples mental well being or finances. They will charge your card weeks after an appointment without authorisation for what they say was services rendered a month ago and then try to blame your insurance company even though you don't deal with this issue with any other provider. DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!

While their customer service reps are courteous the calls are useless. They give ticket#'s that can't be tracked or pulled up . Their supervisors direct the reps to tell you to send emails to billing@thriveworks which is again useless. At this point , after being on hold on/off for over 40 min i will be reporting them to my States insurance dept , the BBB and the administrator of my HRA. They were paid twice for services rendered. once by the credit card they had us attach to the account and again by my HRA account. The audacity to send a survey when they've done nothing to resolve the issue for over a 45days or more.