ThriveworksReviews of thriveworks.com

I like the virtual sessions. Much less stress than traveling to meeting site. I like my assigned therapist. She listens and seems to "get me". I appreciate that sessions are covered by my insurance.

The billing errors are absolutely ridiculous! The hell I’ve went through to get this mess resolved… how does one missed appointment with a fee of $100 end up being $775?!

In Ca if a company is established with Medicare you signed a contract to accept my Medicare. You cannot deny me because i have a secondary insurance you do not accept. Your establishment started care, then after I made a connection with my therapist after weeks abruptly terminated my treatment. This is disgusting gross negligence and I've tried to get my urgent care started but I'm transferred all over the world and I'm extremely overwhelmed and very sick. Your agents are unfamiliar with ADA accommodations and need better training. They misquote laws and refused to allow me to speak to HR or Billing in US. They refused ADA Accommodation and told me that i would not be able to schedule with my Therapist if I chose to pay and have Medicare reimburse me which is what Medicare told me is an option but apparently your agent in the Philippines knows Medicare laws better than the Medicare establishment. Absolutely ridiculous and unfair business practices.

Don't Do It! I do not recommend this website! Please believe the negative reviews, because I am so upset I didn't bother to check. The services were going well until I had a problem. Customer service is absolutely USELESS! Google had me fooled. I had a very troubling experience with this business. I signed up for couples counseling with my boyfriend. According to their policy, canceling or rescheduling an appointment with less than 48 hours notice results in a $135 fee, effectively locking clients into attending scheduled sessions with no flexibility for unforeseen life events. I had experience a same-day breakup, which I could not cancel or reschedule right? So following the appointment, I emailed their customer service requesting to have the insurance claim adjusted and billed as an individual session. The least they could do right? While supporting me through my experience right!? WRONG! The therapist, who does see individual clients, was made aware of the breakup, as my boyfriend was not in attendance. I had followed up to explain what I was hoping to resolve for the billing, and he agreed without hesitation as he wanted to keep me on as a client. He stated that he would wait for their corporate staff to follow up with him. I like him, but not the business he is apart of. So Despite the fact that the therapist is totally fine with this, their billing staff are still proceeding with charging my insurance for a full couples session, even though they have more than enough time to update the claim. The customer service representative gave a lame response via email, after my second attempt through their website, stating that the session was still considered “related to a couples session,” which was clearly inaccurate since the session was conducted solely for me as that is where the focus was. When I followed up with a phone call, the second customer service rep could barely speak English and gave me misinformation, stating the company would contact the therapist to update the billing, and their claims are based on what the therapist submits. I then requested a call from a Supervisor, who tried to smooth things over without actually resolving the issue. If they could treat me this way while I was in a vulnerable emotional state, save yourself the hassle and do not expect them to genuinely care about their clients. My first email was ignored, follow-ups didn’t fix anything, and corporate staff refused to correct the claim, which feels both unethical and exploitative. This business clearly prioritizes collecting fees over genuinely supporting clients. BEWARE – you're forced into the appt, and should ANYTHING arise, there is nothing they will do to accommodate you while you're facing an emotional matter, and you could end up paying full price for a service you didn’t fully receive as well.

Video appointment which wasn't bad however when it came time to prescribe the medication things went south, I was very clear upfront that I needed a prescription refill as my doctor had retired and I was looking for them to take his place. After the appointment I was told the prescription could only be written in person and they don't have in person appointments. $400 for nothing. Go somewhere else.

I met the provider at my scheduled time and I was putting my box in the car and she canceled the appointment and I received $135 charge I have insurance I was gonna go through my insurance. She couldn’t wait until I put my box in the car.

Didn't communicate properly with insurance. As a result, I received constant harassment with threats dispite calling and explaining to them the situation. In addition, they illegally intended to charge my debit card for all the sections I received. I have to get rid of my debit card. Terrible!!

Avoid this company at all costs. They sent claims to my insurance company with incorrect billing information so the claims were denied. My insurance company spent 2 hours on the phone with both me and Thriveworks’s advising of the required corrections for reprocessing. Once they finally resubmitted the claims, insurance paid and I sent the updated EOBs as requested. It’s been almost 3 months and I’m still calling and emailing Thriveworks to refund the almost $400.00 overpayment they incorrectly debited from my bank account without an invoice so I was completely unaware. Please do your research on this company before receiving services. I’m on a call with them holding as I’m typing this and the associate is asking how much they owe me.….WHAT?? This is from Reddit : Negative Experiences • ⁠Billing and Insurance Issues: Many users have reported significant problems with billing and insurance. "Thriveworks is charging it's clients over $160/session and just a few searches indicate extremely worrisome billing practices aside from the ethical concerns that came up in the interview." "They are out of network with my insurance and kept trying to get me to get a referral from my primary doc, despite me being okay paying the out of network fee." • ⁠High Fees and Membership Costs: Some clients were surprised by unexpected membership fees and high session costs. "When I signed up a few months ago, I was never told there was a membership fee, which I am now aware of." • ⁠Poor Customer Service: Redditors have complained about unhelpful customer service. "Everytime I call them there saying it’s still processing by insurance and it’s the same lady.. what number do u call? Plz help it’s like worsening my anxiety (cuz I don’t have money for this)."