ThriveworksReviews of thriveworks.com

Charged for services I didn't know they would charge me for.

Thriveworks confirmed at least twice that we would only be charged a $20 co-pay, only to receive a large bill about six weeks after our last session. I told them not to bill my credit card on file until we had resolved this issue but they charged my credit card anyway. Their fees for services are very high. I found the therapist to be minimally trained for therapy and inexperienced. I will not use Thriveworks again and I do not recommend using them. Update: I emailed them at the email address below as they requested, to resolve the issue, and they have not responded to me. I am changing my star rating from one to two.

I had an extremely disappointing and discouraging experience with Thriveworks. It took me years to work up the courage to seek mental health help, which is part of why I needed help in the first place. When I finally made the decision, I scheduled the earliest appointment available — a 7:30am session — even rearranging my work schedule so I could attend. I was genuinely hopeful and optimistic that I was finally taking the right step. That optimism didn’t last long. From the moment the virtual appointment began, I felt uncomfortable. While I understand that not every provider-client match will be perfect, the tone quickly became dismissive. I explained that I was struggling with attention issues and was seeking guidance — whether that meant therapy, medication, or next steps. Instead of being guided, I was asked if I had a psychological evaluation. I didn’t know what that was, and the response I received felt irritated and condescending, as if I was wasting the provider’s time. At that point, I shut down completely. Being spoken to that way — especially when you’re already vulnerable — was upsetting and discouraging. If a psychological evaluation was required before seeing a provider like that, this should have been clearly explained when I initially scheduled the appointment. Thriveworks is the professional organization here; I shouldn’t have been left to discover that requirement during the appointment itself. Ultimately, the session was unhelpful and emotionally draining. I never moved forward simply because the entire experience left such a bad impression. To make matters worse, over a month later I received a bill for $179. I submitted a billing complaint and, nearly two months later, I’m still getting the runaround — vague explanations, long delays, and references to a high volume of billing issues. Mental health care should feel supportive, respectful, and human. Unfortunately, my experience with Thriveworks felt transactional and disorganized. I would strongly recommend doing thorough research and considering other providers before choosing this company.

Muy a gusto. Excelente

Great staff, Understanding and strong effort in assisting you.

If I could leave zero stars, I would. The therapist seemed disengaged and read directly from a script the entire session. To make matters worse, I was billed twice for one appointment—despite their own billing policy stating they file the insurance claim first, then bill the patient. I ended up being charged $208 for a single session. I will never use this company again. I have reached out 3x --with no response from Thriveworks. DO NOT USE THRIVEWORKS. ```

My experience with Thriveworks has been incredibly positive. The process of finding a therapist was simple, and they offered flexible scheduling that fit my busy life

I love the Therapist that I’m seeing. She is so good. She has helped me with so many different situations that bother me that she speaks the time to listen to me work through the problem. I’m so grateful that I found her.