Thriveworks Reviews | Read Customer Reviews of thriveworks.com

ThriveworksReviews of thriveworks.com

2.6370 reviews
Mental Health
1000 Jefferson St Suite 1B, Lynchburg, Virginia

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Thriveworks

About Thriveworks

At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days.Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online.Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.

Thriveworks (thriveworks.com) has 370 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: thriveworks.com
Website: thriveworks.com
Category: Mental Health
Location: Lynchburg, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Thriveworks reviews

370 approved reviews, newest moderated first

customer
Oct 22, 2025
I tried to get in contact with my…
I tried to get in contact with my therapist and nobody was able to get me in touch with her. I needed to inform her I have contracted Covid and would not be able to attend our appointment today
Response from ThriveworksOct 24, 2025
We're so sorry to hear you had issues contacting your therapist! We understand how frustrating this must have been for you, and we’re here to help. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work together from there. We appreciate the chance to help.
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BT
Oct 22, 2025
therapist was great, billing not so much
My therapist was great. I validated that she was covered by my insurance prior to the appointments and Thriveworkds was filing. 15 months after my appointments I received a bill for over $700 that they would have just charged to my account if my credit card hadn't expired. Because of the delay in billing me, it's too late to file the insurance claims now, and Thriveworks expects me to pay the full cash price. I never would have schedule the appointments under these circumstances.
Response from ThriveworksOct 24, 2025
Hi BT. We are so sorry to read your review! We regret that our service didn’t meet your expectations, particularly around billing. Your experience matters deeply to us, and we appreciate your feedback, as it helps us make Thriveworks better for all our clients. We'd like to learn more about what's been going on. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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customer T.
Oct 20, 2025
Efficient service
I am enjoying my experience with making my appointments. The representatives are courteous and easy to talk to and they're very efficient. The email alerts are timely and accurate, when I pay my bill it is efficient and safe and I feel comfortable and protected while using the service.
Response from ThriveworksOct 21, 2025
Hello Terri, we're absolutely delighted to hear about your positive experience with our counseling services! We're honored to have been a part of your journey towards growth and well-being.
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ANTHONY
Oct 19, 2025
Ralph is good
So far, so good.
Response from ThriveworksOct 21, 2025
Hello Anthony, your review brightened our day! We're so happy you had a great experience with our services.
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Ashlee E.
Oct 17, 2025
Very terrible experience with billing
Very terrible experience with billing. Took out an unauthorized payment of over $1,000 from my account. Tried calling to work out a payment plan, or have a refund of some sort. Did not help at all.
Response from ThriveworksOct 21, 2025
Hello Ashlee, thank you for sharing your experience with us and bringing this to our attention. We're disappointed to learn that our service fell short of your expectations, especially regarding billing. We genuinely strive to ensure every client has a positive journey with Thriveworks, and your feedback helps us identify areas for improvement. We'd like to learn more about what happened and see what we can do to help. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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Arianna
Oct 17, 2025
Awesome Therapist…
Therapist was awesome and my daughter likes her and her way of her sessions go.
Response from ThriveworksOct 17, 2025
Hello Arianna, your review brightened our day! We’re excited to hear about your daughter's positive experience with her therapist. We’re here to support you both every step of the way.
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-dp-
Oct 16, 2025
Amanda is the best
Amanda is the best. She has given me much hope and a new way of thinking.
Response from ThriveworksOct 16, 2025
We really appreciate you taking a moment to share your thoughts with us. We’re so glad to hear you enjoyed our services!
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customer
Oct 15, 2025
Robert listens with kind empathy
Robert listens with kind empathy . He allows me to feel heard and understood.
Response from ThriveworksOct 16, 2025
Thank you for taking the time to leave a review. It's fantastic to hear about your great experience with your therapist!
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