Thriveworks Reviews | Read Customer Reviews of thriveworks.com

ThriveworksReviews of thriveworks.com

2.6370 reviews
Mental Health
1000 Jefferson St Suite 1B, Lynchburg, Virginia

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Thriveworks

About Thriveworks

At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days.Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online.Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.

Thriveworks (thriveworks.com) has 370 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: thriveworks.com
Website: thriveworks.com
Category: Mental Health
Location: Lynchburg, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 89% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Thriveworks reviews

370 approved reviews, newest moderated first

Lisa B.
May 13, 2026
What a nightmare when it comes to…
What a nightmare when it comes to coverage and billing. If I didn't find great mental health professionals through this service, I would have left along time ago. Their customer service tries really hard but are not effective. Mis-billing, crediting account instead of my card, not updating my insurance after I notified them at least three times, are just a few of the issues Ive had to deal with. I swear they are causing me more headaches than I had before I started therapy. Do not use this service or do so at the risk of your mental well-being.
Response from ThriveworksMay 18, 2026
Hi Lisa, we're sorry to hear about your experience. The billing issues you've described, especially after notifying us multiple times about your insurance, aren't something you should be dealing with. We want to make sure this is reviewed by the right team. Please reach out to us directly at [email protected] with your name, phone number, and a brief description of the issue, We’ll look into your account and work together from there.
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customer
May 8, 2026
My therapist is friendly.
My therapist is friendly.
Response from ThriveworksMay 8, 2026
Hi there, we appreciate you taking a moment to share your thoughts with us. We’re so grateful to be part of your journey.
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JUDY P.
May 8, 2026
My mental issues
Well I've been seeing Jennifer Marvin for a while since she joined this group and a while when she was at another agency. We don't always agree on the state of current events and really try not to go there but sometimes it's part of my troubling issues. We still have a few things in common so we can move on to other things.
Response from ThriveworksMay 8, 2026
Hi Judy! Thank you for taking the time to leave a review. Your feedback is incredibly important, and we’re grateful for the trust you’ve placed in us.
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Eric G.
May 6, 2026
Absolute horror
Absolute horror. Do not under any circumstance get involved with this provider. They are dishonest and disingenuous. They charged me a fee for service that was paid by my provider. Still waiting for a refund after 5 weeks. Their reason? I didn’t reconfirm my physical address which was confirmed at the time of the refund request. Policy to “reconfirm” street address was sent in an email. If one misses that, you can wait another month for repayment. I requested they expedite, they refused. They also have very high cancelled appntmnt fees. Oppressive policies coming from a company supposedly focused on improving mental health. Run, do not walk away from these guys.
Response from ThriveworksMay 8, 2026
Hello Eric, thank you for sharing your experience and bringing this to our attention. We take concerns like your seriously, and we’ve escalated this with our internal team to help you reach a resolution soon. If you would like to follow up on the status of your refund, please contact our team at [email protected]. We appreciate you sharing your feedback with us with us, and look forward to the chance to help.
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Kyle L.
May 2, 2026
Predatory Behaviors
My daughter was ill the day before her appointment, I called to RESCHEDULE her appointment not even cancel and they tried to charge me $135. The are predatory. I would 100% recommend not choosing them for any kind of services. Terrible customer service.
Response from ThriveworksMay 5, 2026
Hi Kyle, we're sorry you had this this frustrating experience, especially when you were dealing with your daughter being ill. We'd like to understand more about what happened with the reschedule request and make sure your feedback reaches the right people. To protect your privacy and assist you better, please email us directly at [email protected] with your name, phone number, and details of the issue. We’ll review your account and work on a solution together.
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customer
May 1, 2026
Was not happy with last session
Was not happy with last session
Response from ThriveworksMay 5, 2026
Hi there, we're sorry to read your review. We'd like to learn more about what happened and see what we can do to make your situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together.
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Ki W.
Apr 28, 2026
My therapist is good but I came down…
My therapist is good but I came down with flu like symptoms the day of my appointment. I tried to cancel it and instead of them cancelling, they decided they would charge me. They do not care about your physical health which also affects your mental health
Response from ThriveworksApr 29, 2026
Hello Ki, we're sorry to hear about your concerns regarding the late cancellation fee. Your feedback is essential to us, and we'd be happy to discuss your situation further. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
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Kristen L.
Apr 28, 2026
Their rescheduling
Their rescheduling, no-show or cancellation fees are the worst. They charge $135 if you don't tell them within 48hrs and they count every hour. I tried rescheduling with my physiatrist on the 27th, my appointment was on the 29th and they still billed me!!!! I asked them to please waive the fee since I had an emergency echocardiogram last minute pre- surgery testing to do and they declined. I'm furious!!!!! I can't even afford this....
Response from ThriveworksApr 29, 2026
Hello Kristen, we're sorry to hear about your experience with the late cancellation fee. Trying to reschedule and still getting charged is a frustrating situation, and we'd like to look into this with more detail. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll look into your account and figure things out together.
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