Lloyd A.
I found this through my insurance…
I found this through my insurance carrier as an in network facility. After talking to them nothing odd converted by my insurance. Everything is out of pocket, they use the insurance website to get people in. I could spend the same amount monthly for a concierge doctor who covers everything. Waste of my copay to meet then virtuallyand hear their pitch. I basically paid for a waste of my time.
Response from ThrivelabSep 25, 2025
Thank you, Lloyd, for sharing your feedback. We are truly sorry to hear about your frustrating experience and understand how disappointing it must have felt to expect in-network coverage only to learn about out-of-pocket costs. We’d like to clarify that Thrivelab is listed by many insurance carriers as an in-network, and this is why your insurance company directed you to us. However, whether services are billed to insurance or fall to a deductible/out-of-pocket responsibility depends on the details of each individual plan. Sometimes what feels like “not covered” is actually due to a deductible not yet being met, which unfortunately varies from plan to plan. We never intend for any patient to feel misled, and we regret that this was your impression. We also don’t want anyone to feel that their time or copay was wasted. Our team is always happy to review benefits ahead of time and walk through expected costs so that there are no surprises. If you’d be open to it, we’d love the chance to connect, review your plan details with you, and see how we can better support you moving forward. Our manager Jordan has reached out to you, you can respond to her directly. We appreciate your honest feedback as it helps us improve, and we hope to earn back your trust.